JPMorgan Chase & Co.

CIB - User Experience Researcher, VP

New York, NY
Posted on:
July 28, 2020

As a Senior User Experience Researcher, VP, you will brings an inquisitive mind, sense of purpose, and an ability to develop deep understanding to inform decision making at a business domain level.  You will have at your finger tips a wide variety of methods and techniques to draw upon in leading and executing the strategy.  You will lead activities such as discovery, developing innovative service ideas, collaborating across teams and stakeholder groups, and testing design concepts before bringing them to market.  

You will actively partner with designers, technologists, and product managers, to create a shared vision for the future of Corporate Investment Bank (CIB) services in a domain.

Your focus will be providing product and UX teams the tools and self-awareness they need to continuously grow in knowledge about our clients and employees, generating actionable data.  The activities and outcomes you partner on will demonstrate your empathy with clients and users.  You will partner with teams who seek to understand through empirical observation, experience and making.


  • Design User Research proposals with clear hypothesis, scope, audience and methodology
  • Lead and conduct contextual user interviews, synthesizing insights, delivering Insight Reports through contexts most likely to inform decision making
  • Propose and implement quantitative research methodologies that harness existing data relating to user behavior, report this in a manner that drives work prioritization and creates a continuous feedback loop that seeks to refine the quality of data sourced.
  • Lead the usability evaluation UX teams and Product Managers to iteratively test solutions, in a timely manner, using methods ranging from Guerrilla testing to more formal Lab based-studies
  • Work in partnership with Technologists,  Designers, and Product Managers to evaluate experience design concepts from early sketches to fully functional prototypes
  • Conduct desk research to identify trends in user behavior within your domain
  • Manage User Research requests from across the organization, proactively proposing mechanisms by which demands can be met
  • Contribute to a set of shared artifacts such as Personas, Journey Maps, Metrics, and Research processes, which serve the wider team.


You want to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies, and where a job title is not considered the final definition of who you are, but the starting point. You will be experienced, under no illusions about the challenge, but resolute to embody the change you want to see as part of a team of design-thinkers who will support one-another.

  • 5-7+ years of experience in User Research, preferred experience in risk management or a regulatory industry like finance or healthcare
  • Bachelor’s degree in Human Factors / Ergonomics, Human-Computer Interaction, Cognitive / Experimental Psychology, or similarly relevant field (Master’s/ Doctorate preferred)
  • Experience running UI/UX or user studies measuring both qualitative and quantitative data
  • Ability to quickly build strong relationships and manage strong ongoing communications with individuals who are willing to participate in an ongoing research program.
  • Experience of proposing and applying experience metrics in enterprise organizations, and establishing methods by which to gather and report back on insights against agreed metrics.
  • Energetic and responsive personality with excellent communication and interpersonal skills
  • Strong awareness of both Service Design and User Experience Design and able to plan research studies that can gather insights appropriate to each.
  • Ability to work both independently and collaboratively in a dynamic, hands-on and creative environment
  • Working knowledge of organizational culture and design
  • Enthusiasm in utilizing a diverse set of approaches to creative problem solving

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.

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