Design Research Manager

London, Salford, Glasgow or Cardiff
Posted on:
August 16, 2022

Hello! We’re the Design Research team. We sit within UX&D and help our colleagues across Product Group to design amazing digital experiences by better understanding audiences.

From iPlayer to News, Sounds to Sport, and the systems and services that underpin them, our research helps the BBC design experiences audiences love.

About this role

As one of three Design Research Managers, you’ll be a key member of the Design Research leadership, supporting the efforts of 26 specialists. You’ll work with the Creative Director (Design Research), and two other Design Research Managers for Practice and Operations, to lead an insight function that is integral to the BBC becoming a valued digital public service, used by everyone, every day.

This is a brand new role, and the successful candidate will have the opportunity to shape the scope of the role together with the Creative Director (Design Research).

Role responsibility

As Design Research Manager (Programme), you’ll be responsible for focusing our design research squads and stakeholders around the most impactful research opportunities. Influencing at multiple levels, you’ll drive the impact of research insights wide and deep in the organisation. You’ll foster a sustainable, collaborative culture, in which strategic research insights result in tangible changes.

In your role, you’ll:

  • Build strong working relationships with key stakeholders in the Product Leadership Team (PLT), Data and Experimentation, Audience Research, and other insight functions to identify opportunities for collaboration.
  • Cumulate portfolio-level insights within the Product Leadership Group.
  • Collaborate with squad leads to identify strategic opportunities based on insights, working with Senior Design Researchers to define programmes of work through the quarterly planning process.
  • Work with Design Research Managers for practice and operations to encourage the team toward strategic practice.
  • Together with Creative Director (Design Research) and Creative Directors for products, act as a point of task management for squads.
  • Input into recruitment and management of senior, mid and junior staff.
  • Support design researchers and squad leads, helping them to build experience and work towards their own development goals.

Are you the right candidate?

You’re a big picture thinker, who is great at joining the dots and identifying opportunities for user research to create strategic and long-lasting impact. You’re excellent at building empathy and relationships with different kinds of stakeholders, and influencing senior leaders. You flex your approach to achieve the best results. You have extensive knowledge of various research methodologies and are able to articulate insights in a way that lands with colleagues and results in real, tangible changes.

You’ve probably worked alongside teams and senior leaders from other disciplines, as well as insight peers from marketing and audience, and data insights, and are happy and capable of running multiple projects at once.

You’re an advocate for human-centred design and help others to understand the value of this approach. You enjoy teaching others, and helping teams get more from research.

Mapping of this role

The BBC has a Career Path Framework (CPF) which simplifies the roles performed across the BBC and opens up opportunities for progression. This post is currently mapped to the User Experience Senior role, but remunerated in the upper quartile as recognition of its additional responsibilities. There are proposed revisions to the CPF currently underway which may result in this post being mapped to a new, more senior role in the near future. We’re happy to provide further clarification to shortlisted candidates.

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