At Bank of America, we’re guided by a common purpose: to help make lives better by connecting our internal users with the tools and resources they need to be successful. Our Enterprise Experience Design (EXD) team includes a wide skill set including strategic, interaction, visual design and research with a core team who are constantly iterating, problem solving, and collaborating to create experiences that will help our users do their best work in more customized, intuitive, innovative, engaging, secure, and time-saving ways.
Should have experience in enterprise wide planning and executing of appropriate user research methodologies. A UXR needs to have a foundation in overall user-centered design process along with excellent empathetic user research, data analysis and accessibility skills. A researcher is involved in all aspects of the experience design process from context-based research to presenting to internal clients, senior stakeholders and team members alike. Success depends on close collaboration and partnerships with end-users and subject matter experts, as well as product and technology counterparts. This position is for a researcher with a user-first mindset, who has the passion for stepping in a users’ shoe and understanding their needs and bridging the gap between a user’s mental model and business goals. This individual thrives in a highly collaborative and cross-disciplinary team environment.
Plan, execute and analyze user research studies with the ability to flexibly scale them across desktop and mobile devices. Collaborate with stakeholders to define & refine research objectives and ensure alignment with strategic, business and user goals. Work closely with UX strategists, designers and fellow researchers to provide research expertise and support during workshops and ongoing UX activities. Collaborate with the design team to conduct design research to enhance UI Standards & the Design Pattern library. Interpret qualitative and quantitative data from web analytics, user research data, trends and patterns to create actionable recommendations at project and portfolio level. Elicit user needs and usability concerns through various research methods, such as interviews, surveys, usability testing, task analysis, contextual inquires, ethnographic studies, & card sorting. Evaluate and evolve user models (personas, scenarios, profiles). Perform heuristic evaluation, accessibility reviews and testing of applications and make concrete recommendations for improving their usability. Provide rapid prototyping support to communicate concepts/designs recommendations based on research conducted. Synthesize research data, summarize findings & present results to management and project teams for both strategic and project level insight.
10+ years of direct experience in a user experience research role.
Extensive understanding of overall UX process and software development methodologies.
Experience / proficiency with tools like Userzoom, Excel, Mural, Axure, Sketch, Invision, and alike.
Experience / proficiency in experimental design, statistics and Section 508 / Accessibility training and certification will be considered a plus.
Experience in designing for mobile applications, responsive web and other digital interfaces.
Has organizational skills to manage multiple projects, shifting priorities, demands and timelines.
Deeply empathetic and passionate about understanding the target audience.
Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on achieving results.
Collaborates and builds trust with design, product, and tech partners.
Proactively seeks out partnerships.
Owns your schedule and delivers on time.
Embraces the opportunity to work in an office while collaborating with teammates and partners in other locations (not remote).
Bachelors or Masters in Human Factors, Human-Computer Interaction (HCI), User Experience, Usability Engineering, Experimental Psychology or related field, or equivalent education and related training / certification.
Financial or similar industry experience.
Experience with user-centered design research methodologies and rapid ideation processes such as Lean XD, Design Sprints and Agile methodologies.
Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers.
Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.
Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.
Is committed to advancing our tools, technology and ways of working.
Shift: 1st shift (United States of America)
Hours Per Week: 40