Graduate User Researcher

Posted on:
December 9, 2020

Our people love the exciting and meaningful work they do, the cutting-edge resources and technology they have access to, the benefits we offer and the great community we’ve built. Want to join them?
Main purpose of the role & responsibilities in the business:

As a User Researcher, you will deliver actionable insights that help define the right service experiences and focus them on user needs. You will be passionate about design research and an advocate for user needs-based design, design thinking and service design.

You will be part of and supported by our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. We are not about marketing and dark patterns; we are all about making a positive, measurable impact on millions of people through quality products and services.

Minimum (essential) Requirements

  • Aware of a variety of research methods and the differences between them
  • Can interpret research findings and analysis
  • Understands research plans and ethical implications of research
  • Understands how user research fits into the wider project team
  • Has been involved in facilitating usability testing or another form of user research


  • Understands survey design
  • Member of relevant communities, e.g. online groups
  • Experience working with Agile delivery methodologies

Who You Are

Our vision is to enable outstanding people to create digital solutions that have a positive impact on people’s lives. Our values aren't abstract; they are the behaviours we expect from each other every day and underpin everything that we do. We expect everyone to display our values by being determined in how obstacles are overcome; honest when dealing with others; respectful of how you treat others; creative to find solutions to complex problems and cooperative by sharing information, knowledge and experience. These values, applied collectively, help to produce an outstanding Kainos person, team and culture.

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