Graduate User Researcher

London, England
Posted on:
August 17, 2021

Location : London

Area: Experience Design Team, DCX

Start Date: November 2021

An Overview Of The Role

You’ll work as part of our award-winning Digital Customer Experience capability at Capgemini – alongside a diverse team of Service Designers, User Experience Designers, User Researchers and Content Designers – to create services with our clients that are often transformational.

The Focus of Your Role

As a graduate user researcher, you will work with other members of the team to make a positive impact on client projects through the application of research methods. Day-to-day you will contribute to the planning, designing, and carrying out research activities as part of multi-disciplinary teams. You will apply a range of research techniques to gather insight and work with colleagues in the analysis of findings.

What You’ll Do

  • Research users and identify the best research method to understand their needs
  • Communicate your research analysis and findings to colleagues and stakeholders
  • Work closely with a range of digital delivery experts as well as external business stakeholders and subject matter experts.
  • Contribute to the usability testing process from the development of user recruitment briefs through to test moderation, analysis and report writing
  • Apply qualitative research methods such as user requirements gathering, prototype testing, guerrilla research, and other approaches to understand user needs
  • You’ll work with clients and colleagues to understand how factors like policy, legislation, business constraints and technology impact user experience
  • You’ll apply best practice in research for users with accessibility and assisted digital needs

What You’ll Bring

  • Degree in HCI, Usability, Cognitive Psychology, Sociology, Anthropology, or related field
  • Strong analytical and interpersonal skills
  • Good communication skills, with the astuteness to know when to listen
  • Analytical thinking, process-oriented skills, good verbal, and written skills
  • Ability to work collaboratively within multi-disciplinary teams
  • An understanding of user-centred design methods and techniques
  • Keen to learn, evolve, and continually challenge yourself and the way you do things

Why us?

From professional development to accelerated career progression in an environment that encourages the entrepreneurial spirit. It’s all on offer at Capgemini. And, although collaboration is at the core of the way we work, we also recognise individual needs.

Why we’re different

At Capgemini, we help organisations across the world become more agile, more competitive, and more successful. Smart, tailored, often-groundbreaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward-thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals – you will too.

Capgemini is proud to represent nearly 130 nationalities and its cultural diversity. Our holistic definition of diversity extends beyond gender, gender identity, sexual orientation, disability, ethnicity, race, age and religion. Capgemini views diversity as everything that makes us who we are as an organisation, including our social background, our experiences in life and work, our communication styles and even our personality. These dimensions contribute to the type of diversity we value the most: diversity of thought.

Additional Information

At Capgemini, academics form part of our overall hiring decision but we don’t screen out purely based on academic performance. We assess your suitability for a role using a number of tools including strengths and critical reasoning assessments, video assessment and assessment centres.

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