Head of UX & Design

Remote (North America)
Posted on:
April 22, 2022

About Us

At 800.com, we're building an intuitive & powerful cloud communications platform for SMB & Enterprises to communicate via Voice & SMS.

We’re looking for a stellar UX Leader to join us as we accelerate growth and help continue to build out an intuitive & powerful cloud communications platform for SMB & Enterprises to communicate via Voice & SMS.

What makes a great UX Leader?


  • User Experience leader with massive experience in user experience design, inbound product management, and research
  • Ability to produce functional prototypes through tools such as Figma
  • Tech-savvy with high tech experience and/or a technical academic degree as well as comfort with highly technical products, end-users & colleagues.
  • Extensive knowledge & experience with the software development lifecycle.
  • Professional experience in product development, product management, project management, and/or another related technical role.
  • Detailed-oriented, organized, systematic, analytical, thorough & methodical.
  • Strong English written & verbal communication skills.

Bonus Points:

  • Worked in the domain of enterprise software, B2B SaaS, and/or business continuity.
  • Prior User-Centered-Design experience &/or education in usability, UX, user research.

Role & Responsibilities

  • Work with internal & external stakeholders to define & spec out new features & upgrades to existing features that meet users’ needs & requirements.
  • Conduct customer-facing user research iteratively throughout the Software Development Lifecycle to discover user needs, identify use cases & validate that the planned solution will meet the users’ expectations.
  • Conduct competitive analysis to identify competitive strengths & weaknesses & opportunities for product improvement.
  • Create low-fidelity mockups/wireframes to facilitate both internal & external customer conversations.
  • Collaborate with the UI Design Team to iterate on elegant & highly usable designs that will delight the 800.com user community.
  • Manage projects from ideation through to completion closely collaborating with Engineering, Product Marketing, Support & QA Teams.
  • Collaborate with Product Marketing on product launches & be a thought leader both internally & externally.
  • Collaboratively manage the product development roadmap.

Why 800.com?

  • 100% remote (we believe in trust and autonomy)
  • Competitive salary
  • Flexible vacation plan (includes company-wide winter holiday break)
  • $200/month coworking stipend
  • 401k matching at 4% (US residents)
  • Dependent care FSA (US residents)

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