800.com

Head of UX & Design

Company:
800.com
Location:
🇺🇸
Remote (North America)
Posted on:
April 22, 2022

About Us

At 800.com, we're building an intuitive & powerful cloud communications platform for SMB & Enterprises to communicate via Voice & SMS.

We’re looking for a stellar UX Leader to join us as we accelerate growth and help continue to build out an intuitive & powerful cloud communications platform for SMB & Enterprises to communicate via Voice & SMS.

What makes a great UX Leader?

Qualifications:

  • User Experience leader with massive experience in user experience design, inbound product management, and research
  • Ability to produce functional prototypes through tools such as Figma
  • Tech-savvy with high tech experience and/or a technical academic degree as well as comfort with highly technical products, end-users & colleagues.
  • Extensive knowledge & experience with the software development lifecycle.
  • Professional experience in product development, product management, project management, and/or another related technical role.
  • Detailed-oriented, organized, systematic, analytical, thorough & methodical.
  • Strong English written & verbal communication skills.

Bonus Points:

  • Worked in the domain of enterprise software, B2B SaaS, and/or business continuity.
  • Prior User-Centered-Design experience &/or education in usability, UX, user research.

Role & Responsibilities

  • Work with internal & external stakeholders to define & spec out new features & upgrades to existing features that meet users’ needs & requirements.
  • Conduct customer-facing user research iteratively throughout the Software Development Lifecycle to discover user needs, identify use cases & validate that the planned solution will meet the users’ expectations.
  • Conduct competitive analysis to identify competitive strengths & weaknesses & opportunities for product improvement.
  • Create low-fidelity mockups/wireframes to facilitate both internal & external customer conversations.
  • Collaborate with the UI Design Team to iterate on elegant & highly usable designs that will delight the 800.com user community.
  • Manage projects from ideation through to completion closely collaborating with Engineering, Product Marketing, Support & QA Teams.
  • Collaborate with Product Marketing on product launches & be a thought leader both internally & externally.
  • Collaboratively manage the product development roadmap.

Why 800.com?

  • 100% remote (we believe in trust and autonomy)
  • Competitive salary
  • Flexible vacation plan (includes company-wide winter holiday break)
  • $200/month coworking stipend
  • 401k matching at 4% (US residents)
  • Dependent care FSA (US residents)

Please reference you found the job on UXResearchJobs.com, this helps us get more companies to post here!

When clicking on the button to apply above, you will leave UXResearchJobs.com and go to the job application page for that company outside this site. We have no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Something off with this posting?

Please report this job to help us maintain the quality of the site. Any feedback is appreciated.

Built by PingPong