Head of UX Research

United States
Posted on:
January 3, 2022

Introduction to the Team & Role

As a Head of UX Research, you’ll define UX research strategy, tools, and methodology for the product design team. You'll work alongside a team also composed of experienced PMs and tech engineers. It is the opportunity to:

  • Embrace a UX Research Design coaching role : hire and coach UX researchers in your team
  • Mentor multiple key stakeholders :

a. Advocate strategy, methodology, and findings to cross-functional teams

b. Have an impact on strategic product decision-making

c. Develop understanding of our users and build connections with them

d. Combine quantitative and qualitative results into practical insights making product decisions easy and validating design choices

  • Participate in shaping 360Learning's Design culture: Influence the way we do things day-by-day from your designer vision and create processes, best practices for the entire company that help us turn progressively into a Design organization.

What you’ll do

Within 1 month, you will :

  • Meet your team and discover all other teams at 360
  • Get to know our Convexity culture
  • Get acquainted with our tools and processes

Within 3 months, you will :

  • Launch the hiring process of a UX researcher in your team
  • Partner with Product stakeholders to define UX research strategy
  • Gain a deep understanding of our users
  • Get acquainted with the existing research, roadmap and Product vision
  • Understand clearly how the product team (tech, PM/PO, design) works
  • Start working on a long-term vision (2+ years) for UX research

Within 6 months, you will :

  • Coach a UX researcher
  • Align Product on UX research strategy and mentor Product designers on its application
  • Define goals, track metrics for UX research
  • Share and update a clear image of our users and their goals


The Skills-Set

  • Strong UX research track record in Saas
  • Experience in shipping high digital products
  • Motivated by a highly collaborative environment
  • You have a great aptitude for product and design
  • Adaptable to changes in daily work processes and willingness to improve them
  • Interest in new organizational methods
  • Fluent English (B2 level or equivalent)
  • Strong enthusiasm for our culture : https://www.swipe.to/5618x

What we offer

  • Compensation. Competitive package (including a variable component and equity)
  • Benefits/Perks. Comprehensive medical, vision and dental insurance. 401k matching after 6 months. Generous parental leave policy. Level up your skills with our very own platform. Apero with team members from around the world.
  • Balance. We offer 20 days of annual PTO + 5 days for sick leave + holidays! We are remote-friendly and promote flexible work hours.
  • Culture. Be a part of a global team. We are powered through our culture called Convexity (ask us about it)! Make an impact in a high autonomy, low authority and highly nimble environment.

Interview Process

  • Phone Screen with our Recruiter
  • Discovery Meeting with a Director of Design
  • Case study to do at home
  • Case Study Debrief with one Product Designer and one Product Manager
  • Culture Fit Meeting with our CEO

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