Jr. Design Researcher

Remote - Canada
Posted on:
October 28, 2021

We are the CX Digital Experiences (DX) team and we're on a mission to address the evolving expectations of today's connected consumers. Using real-time connected data, machine learning, and automation – coupled with robust customer listening – the team enables Cisco and its partners to deliver a powerful, personalized experience — throughout the entire customer lifecycle.  

We're looking for a curious and collaborative Junior Design Researcher who is passionate about solving customer and business problems. As a Jr. Design Researcher, this person will be involved in research initiatives that aim to understand the post-purchase experiences of existing customers & partners to reveal needs, motivations and pains. This role involves engaging with business & design teams to provide insights. This role will be involved in advancing research and a customer-centric approach within a growing organization and help craft the future of Cisco’s customer experience.

What you’ll do:

  • Plan & conduct, assist strategic and tactical research initiatives -- using qualitative methodologies -- aligned with team and company priorities
  • Conduct secondary research to support primary studies
  • Analyze and synthesize research data, translate into prioritized insights and opportunities that can be actioned on; identify areas for further exploration
  • Communicate results and opportunities in an engaging, concise and compelling manner in an effort to drive action against research insights
  • Partner with Research Operations to define best practices and establish processes and infrastructure to scale and adapt
  • Evangelize the importance of research and design thinking principles across the company and throughout business processes
  • Stay up-to-date with emerging trends, experiment with new & innovative approaches and methodologies to evolve our research practices

What you'll bring:

  • Bachelor’s Degree required or
  • 1+ years of design research or user research experience
  • Foundational knowledge of design research methodology
  • A relationship builder, comfortable collaborating across teams to integrate insights into experiences
  • Strong verbal, written and visual communication skills
  • A learner’s approach, sees feedback as a chance to grow
  • Familiarity with research software such as Qualtrics, Verint, User Testing and Miro (or similar)
  • Experience in a B2B organization, SaaS experience a plus

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us!

We Are Cisco

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