Companies House

Junior User Researcher

Cardiff, Wales
Posted on:
January 13, 2022

We are looking for a passionate and solution focussed individual to join our team of user researchers who are leading the way in providing customer insight and involvement in the designing, building, and delivering of our digital services for our millions of users.

This is a unique opportunity to gain valuable experience, skills, and knowledge by being at the forefront of a major digital transformation project within Companies House. Your role would be to support the product delivery team in shaping our services to meet the everchanging demands of the UK’s business landscape. Building good working relationships is key and you would be expected to work collaboratively across different teams.

If you are interested in user research, have an understanding of user-centred designs, and can communicate effectively, then please continue reading to find out more about the role and what we have to offer…

What you will be doing:

As a Junior User Researcher, you would be expected to:

  • Work with more senior user researchers to plan, design and prepare user research activities.
  • Carry out user research activities from recruiting participants, preparing discussion guides, and moderating research sessions.
  • Work with colleagues to analyse research data and synthesise clear and actionable findings.
  • Communicate user research findings to help the team develop a deep understanding of users and their needs
  • Contribute to the wider user research community

It is important to be able to communicate effectively as you would be working closely with our interaction designers, product managers, performance analysts, developers, business analysts and other stakeholders and colleagues.

Who we are looking for:

To be successful in this role, we are looking for someone who:

  • Has knowledge of user centred design and agile practices
  • Understands basic techniques for analysis of research data and synthesis of findings
  • Is able to present clear findings that colleagues can understand and use
  • Is aware of the diversity of users and the need to make services accessible for everyone
  • Is aware of how digital technology is changing user behaviours and how that may influence a usersβ€˜ life and work
  • Has the ability to demonstrate an aptitude for creative problem solving
  • Has awareness of inclusive research

Please tell us how you meet these criteria in your application form.

A little bit about us:

Companies House plays a pivotal role in providing the environment that makes the UK a great place to do business. We lead the way in providing an open and transparent company register.

The team of user researchers, who you would be joining, work in an open, iterative, and collaborative way in a multidisciplinary team. They are a part of the wider Product Delivery team and together we play a key role in the design, delivery, and management of our services within Companies House.

Our user researchers work with colleagues across our organisation to scope, design and carry out research activities with users that help teams get a deep understanding of the people that use the service.

You would be joining a team with an abundance of expertise and passion for user research, so you will be completely supported in your journey to acquiring and refining your current experience and skills.

As well as an extensive benefits package, including 30 days annual leave, Civil Service pension, we can also offer a collaborative, supportive and flexible working environment so everyone can bring their whole self to work and flourish.

Next Steps:

To find out more about this role, what it's like to work at Companies House and the other amazing benefits we have to offer, then click apply now to view our full advert.

The job closes for applications at 23:55pm on Wednesday 26th January.

If you have any questions at all, please reach out to me at

We hope to hear from you soon!

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