Lead Onboarding UX Researcher

US (Remote)
Posted on:
April 15, 2022

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in. We Are Proud Of The Competitive Products And Company Culture We’ve Built And Have Been Recognized As

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work.

  • Forbes Fintech 50 2021
  • Glassdoor Best Places to Work 2021
  • Inc. Best-Led Companies 2021
  • TIME 100 Most Influential Company 2021

We’re growing and looking for...

We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We’re seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We’re in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.Check out life at Robinhood on The Muse!About The Role

Research has been central to our product development and business strategy since the very beginning—and our team continues to grow, along with our user base and product. Working in the research team at Robinhood, you'll help us systematically understand how people interact with financial products and how they think and feel about money. This role requires an experienced UX researcher who may be considering management in their future. As a Lead, you will strategize & implement research across a product group consisting of 2+ product teams, working cross-functionally with product, design, and engineering. You will also directly mentor and coach to more junior researchers on your team to help facilitate their growth and ensure the delivery of high-quality research that meets user and business needs across the entire group.

Your Day-to-day Will Involve

  • Proactively and independently identifying high-impact questions from a product or business perspective
  • Leading research end-to-end to answer those questions with a strong command of UX research methods: qualitative and/or quantitative—survey development and related data analysis
  • Representing the voice of the user throughout the whole product development process, partnering closely with PMs, designers, engineers, and leadership
  • Clearly communicating your research insights for teams to translate research findings to overall impact
  • Contributing to the development of a data-driven understanding of Robinhood users and potential users
  • Working with the researchers within your group to shape each team’s research roadmap with an eye toward inter-team/intra-group connection and cohesion
  • Driving the overall product group research roadmap spanning strategic, foundational, iterative, and evaluative research—scoping and allocating projects across the group balancing between user needs, business goals, and researchers’ growth
  • Mentoring and coaching junior to mid-level researchers embedded on teams within your product group as they develop their skills and engage in rigorous research, providing day-to-day guidance to them on programs of research and/or individual studies, prioritization, and setting expectations for quality and impact

About You

  • Experienced mixed-method User Experience Researcher interested in transitioning into people management
  • Background in Human-Computer Interaction, Psychology, Behavioral Economics, Anthropology, Sociology, or similar
  • Proven years of research experience; it can either be industry-only, or a combination of industry experience and academic research
  • Deep knowledge of and applied experience with research, including foundational, iterative, and evaluative; the relative merits of different methods and when and how to apply them during product development; knows when and how to take a mixed-methods approach
  • Record of applying your research skills to create product and business impact
  • Record of mentoring and/or managing junior researchers
  • Deep connection to people, with excitement about empowering them through mentoring and coaching
  • Able to empower and drive others to pursue excellence
  • Strong communication skills with clarity that creates energy and gets results
  • Able to balance a need for speed and DIY spirit with rigor and commitment to craft
  • Able to think big and understand complex problems, and to thrive in a fast-paced, dynamic startup environment

Bonus Points

  • Masters or PhD Degree in Human-Computer Interaction, Psychology, Behavioral Economics, Anthropology, Sociology, or similar
  • Passion for working and learning in a fast-growing company

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit Robinhood - US Applicant Privacy Policy. Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).

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