Wells Fargo

Lead User Experience Researcher

Company:
Wells Fargo
Location:
πŸ‡ΊπŸ‡Έ
Multiple locations, US
Posted on:
July 8, 2022

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Strategy, Digital and Innovation (SDI) team forges the strategic direction of Wells Fargo, provides and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences, and make it easier for customers to achieve their financial goals.Our Digital Design Innovation team is seeking a Lead Design Research & Strategy Specialist to further our customer centric digital transformation. We are laser focused in understanding and meeting our Commercial Bank & Corporate and Investment Bank (CB/CIB) customer needs so that we can help them grow their businesses.In This Role, You Will

  • Lead complex initiatives through research and creativity
  • Investigate behaviors to derive potential strategies to help engage customers
  • Use words and research define an a subtle path to a comprehensive problem with powerful narratives
  • Lead a the team to create new optic designs to inspire and address internal partners and engage external clients
  • Collaborate and consult with peers, colleagues and mid-level to experienced managers to create strategies to engage the customer

Required Qualifications:

  • 5+ years of Website or Application Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Undergraduate and/or Graduate degree in field related to human-computer interaction, information science, or social science
  • Track record of translating business needs into research questions, and insights into business impact
  • Strong communication and collaboration skills, and extensive experience partnering seamlessly with cross-functional partners and senior leaders
  • Advanced skills in a broad range of qualitative research methods, analysis techniques, and research tools
  • Use sound problem-solving skills and work independently with consistent and high quality results
  • Rigorous attention to detail, follow-through, and ability to follow established protocols to ensure adherence to all Risk & Compliance procedures
  • Comfortable with remote conferencing and collaboration tools (Zoom, Skype) and readily adaptable to learning new tools as they are adopted by the team
  • Comfortable in a fast-paced work environment and responsibilities for managing multiple projects at one time
  • Research experience in a B2B Enterprise digital software environment, SaaS, Fintech or Commercial / Corporate and Investment Banking required
  • Expertise in persona creation and syndication

Job Expectations:

This role will not be a telecommuting position and will follow a hybrid office model. Candidates must be willing to work out of one of the following locations approximately 3 days a week.

Pay Range

$100,800.00 - $179,200.00 AnnualBenefits

  • Information about Wells Fargo's employee benefits

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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