Lead User Experience Researcher

Mountain View, CA
Posted on:
November 4, 2022


Our mission is to make education accessible, and we’ve dedicated the last two decades to becoming the leading online education platform for over 30 million learners and educators every month, is recognized as one of the most transformational companies in EdTech. Students and educators in over 9,000 school districts use’s and across our college programs we have saved students over $200M in tuition. Additionally, as part of our mission we’ve donated $25 million in-kind value across social impact programs to learners and educators. requires vaccination and boosters for all employees and we work in a hybrid environment.

About the Lead User Experience Researcher


In leading our user research function, you will be responsible for defining research types, integrating research into our product development process, and ensuring our research delivers real value to our customers and business. You will increase the user research culture within our team and help scale customer research at by enabling teams to do their own research under your guidance. Additionally, you will lead and conduct your own research for our most important and highest priority research initiatives.

  • Lead and evangelize user research in our product development process across our 3 major segments: K-12, Collegiate, and Professional Development
  • Manage all aspects of problem and solution space research for the product organization
  • Work with individual leaders and teams to create/prioritize research agenda and schedule
  • Execute research, as well as mentor and train others in the org to conduct research.
  • Define success metrics for our research organization and prove effectiveness

Background Profile:

  • 7+ years in user research with specific experience in a direct-to-consumer (B2C) SaaS business
  • Proven expertise in creating surveys, facilitating focus groups, conducting 1:1 interviews and leading UX research
  • Extensive experience with third party tools, including survey platforms, UX testing tools, etc.
  • Strong analytical skills, including both statistical analysis as well as identifying trends from qualitative data
  • Background in educational psychology – huge plus

At, we know that strong communities are built on the power of our diversity and we respect and strive to understand for the diverse identities, race, ethnicities, backgrounds, and perspectives of our team members. Our work and company culture have been consistently recognized, including:

· Inc. Best Place to Work

· Fortune Great Places to Work – Best Workplaces in the Bay Area

· Golden Bridge Awards – Gold Winner, Corporate Social Responsibility

· San Francisco Business Times & Silicon Valley Business Journal – Best Places to Work

We are in the heart of downtown Mountain View, just a few steps from the Caltrain station. And regardless if we are in the office or sheltered at home, we have comprehensive health and wellness benefits.

We offer ongoing education and professional growth opportunities, including a life-long membership to You can also expect:

· 100% paid health, vision, and dental insurance for employees

· 401(k) with employer match

· 20 - 30 PTO days each year (increases with tenure)

· 10 paid holidays

· Work at home setup stipend

· Company-sponsored gym memberships

· Free Caltrain Pass

· Tuition reimbursement and gift matching programs provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. In addition to federal law requirements. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Additionally, qualified applicants with arrest and conviction records will be considered for the position in accordance with applicable state and local laws.

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