National Black MBA Association Company

Lead User Experience (UX) Researcher

Pasadena, CA
Posted on:
June 22, 2020

ADP is hiring a Lead User Experience Researcher to work closely with other UX practitioners, designers, strategists and Project Stakeholders to propose and conduct user research activities consisting of Strategic and Tactical studies. Does this sound like you?

  • Puzzle solver. Sees obstacles as opportunities. Uses logic and judgment to navigate and unravel challenges.
  • Analytical mastermind. Examines systems and spots trends that others wouldn’t find.
  • Insightful strategist. Transforms insights into ideas and ideas into plans.
  • Idea catalyst. Out-of-the-box thinker. Turns problems into solutions, ideas into action, plans into results.

We believe people make great companies, not the other way around. Our people make all the difference in delivering innovative HR technologies and solutions that help employees all over the world do their jobs better. The result? We’re building the next generation of ADP technologies. This role will be in our newly launched STUDIO 55 in the heart of beautiful downtown Pasadena.

Take a peek into our awesome environment here:

As a Lead UX Researcher you will coordinate User Experience Research activities for ADP products and services. These activities include, but are not limited to, identifying the appropriate user experience research activities; designing, planning and implementing these activities

Things You’ll Do

  • Provide expert guidance on user experience research to Development, Product Management and other stakeholders, identifies the appropriate user experience research methods/activities for each project and is responsible for designing, planning, conducting, and communicating results of related research studies at all organizational levels with the highest quality.
  • investigate and evaluate User Experience Research trends in the industry and communicates recommendations to the enterprise team aimed at enhancing UX processes, incorporating new or innovative ideas, increasing research velocity/value/efficacy and/or recommending new methodologies and tools as appropriate
  • Identifies the proper research methods based upon product phase and timeline
  • Creates proposals and research roadmaps/timelines
  • Obtains stakeholder approvals and acts on research proposals
  • Recruits test participants, creating screeners, managing participant scheduling & related external vendor interactions for recruiting as needed.
  • Sets up and facilitates testing covering quantitative and qualitative data collection techniques in accord with product goals and in support of data-driven / informed design.

Experience You Need

  • Expert background in user experience research with software, web and/or mobile applications.
  • Experience with Morae, Qualtrics, Usuara, Axure, and/or iRise Studio or other research or prototyping tools is desirable.
  • Knowledge and experience in Information Architecture, User Interface Design and Visual Design along with related best practices is also desirable.
  • Deep experience and past success performing UX Research on software within an Agile SDLC is required.
  • Advanced degree in HF/HCI or a related discipline or equivalent experience.
  • 5-8 years of experience working in the user experience research field within a fast-paced software development environment.

How You’ll Stand Out

  • Experience working in a multidisciplinary environment, and in a collaborative fashion, on user experience research activities throughout the software development lifecycle of applications, often with numerous research initiatives occurring concurrently.


Software In The Cloud. Experts On The Ground

ADP powers the working world with comprehensive solutions that drive business success.
Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

ID #5013 Location Pasadena, CA 91101, United States Industry Technology Type Full Time Role Lead User Experience (UX) Researcher - Studio 55 by ADP Career Level Presence Office

Required Skills

Here’s an overview qualifications you need for this job.

Communication Organizational Job Related

2 Languages


Salary & Benefits

Here’s what you get.

Full Time /Month

Company Information

A Brief Overview of the Company which posted this job offer


About NBMBAA Chicago Chapter

The mission of this great Organization is dedicated to establishing partnerships that result in the creation of intellectual and economic wealth in the black community.

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