UK Cabinet Office

Lead User Researcher

London, Multiple Locations
Posted on:
June 29, 2020

A lead user researcher is an expert practitioner, leading and aligning user research activities across several teams. At this level, you will be expected to:

  • ensure that teams take a user-centred, evidence-based approach to service design and delivery
  • develop and assure good user research practice

Skills required for this role

  • Analysis and synthesis. You can help an organisation adopt a wide range of analysis and synthesis techniques. You know how to help an organisation continually assure, improve and innovate their practices to generate clear and valuable findings. (Relevant skill level: expert)
  • Inclusive research. You can help teams understand the diversity of users of government services. You know how to include all kinds of users in appropriate research activities. You can advocate for inclusive practices and help teams design and deliver accessible services that work for all users. (Relevant skill level: practitioner)
  • Research skills. You can help an organisation adopt a wide range of user research methods. You can lead a community of practice to help an organisation continually assure, improve and innovate their user research. (Relevant skill level: expert)
  • Society and technology. You can help teams understand the ways that digital technology is changing user behaviour, and the challenges and opportunities for design and delivery of government services. (Relevant skill level: practitioner)
  • Strategic insight. You understand organisational goals and challenges. You can align research activities across teams to inform policy and proposition. (Relevant skill level: practitioner)
  • Technical understanding. You know about the technologies used to build and operate digital services. You can collaborate closely with colleagues in different digital disciplines. (Relevant skill level: practitioner)
  • User-centred and agile practices. You understand and have experience of a range of user-centred practices. You can help inexperienced teams adopt user-centred practices and embed them into their agile workflow. You can advocate for user research and engage sceptical colleagues and stakeholders. (Relevant skill level: practitioner)

Please note that this role requires CTC clearance, which would normally require 3 years’ UK residency in the past 3 years. This is not an absolute requirement but supplementary checks may be required where individuals have not lived in the UK for the required period. This may mean that your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

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