NHS Digital

Lead User Researcher

NHS Digital
London, England
Posted on:
January 4, 2022

Salary Details: Band 8C - £65,664 - £75,874

Location: Leeds and London

Vacancy Type: Permanent

Hours Per Week: 37.5

Working Pattern: Full-time, flexible working options considered

Additional allowances: Where applicable subject to a London weighting allowance which is 20% of your salary subject to a minimum payment of £4,608 and a maximum payment of £7,097

Closing Date: 09 Jan 2022

Do you believe in improving lives through data and technology? Do you enjoy uncovering user needs to understand complex problems?

NHS Digital is the national information and technology provider for the health and care system. Our growing team of 2,700 information analysis, technology and project management experts create, deliver and manage the crucial digital systems, services, products and standards upon which health and care professionals depend, working in partnership with both national and local organisations. Our vision is to harness the power of information and technology to provide better health and care.

We're are looking for a Lead User Researcher to lead a team on the NHS UK programme.

NHS UK provide accessible and reliable health information to the public through a variety of channels including the NHS website www.nhs.uk . This role is a unique opportunity to lead work on products at the forefront of health and care, including the UK's biggest health website, a site that has more than 50 million visits every month.

You will have an inclusive, user-centred approach and will enjoy adapting and learning at pace. You will be welcomed into a supportive user research community with plenty of opportunity to collaborate and problem-solve with colleagues in NHS Digital and partners across the health and care system. And you will see real outcomes. The work you do will have an impact on a national scale, helping our NHS achieve amazing things for patients and health and care staff.

As a Lead User Researcher you will be responsible for:

  • Inspiring and coaching user researchers (contract and permanent) working across a portfolio of programmes, and the wider directorate, facilitating close collaboration and peer support within the research community
  • Co-ordinating user research activities across different programmes, making considerations around resourcing to suit changeable priorities and ensuring a good fit of user researchers in terms of skills and experience
  • Providing senior oversight and support for user research activities and expert advice on methodology, approaches, tools, equipment, quality and standards across the programme and directorate
  • Ensuring research activities are inclusive, so your findings are reflective of the whole population
  • Representing user-centred design within the NHS UK senior leadership team and with commissioners

Some of the key skills and experience you'll bring:

  • Ability to lead a multi-disciplinary team of user centred design professionals on a portfolio of programmes
  • Experience of guiding and influencing research within an agile multi- disciplinary product team to devise programmes of research for the development and accessibility of digital health services
  • Proven specialist knowledge of research methodologies, tools and techniques
  • Experience in guiding and influencing successful research programmes, across agile multi-disciplinary teams, in highly complex environments
  • Working knowledge of the Government Digital Service (GDS) Standards
  • Education to masters level or equivalent relevant working experience or qualifications

We have opportunities for Lead User Researchers in Leeds and London and are running duplicate adverts across these locations. You only need to apply to a single advert to be considered for all Lead User Research roles at either of these locations.

About The Company

NHS Digital is a great place to work. What we do matters.

Our outstanding teams are passionate about technology and public service, making use of everyone's skills to improve people's lives.

We collaborate to deliver world class tech and intelligence, come and join us. We are committed to sustainability, diversity and inclusion; our people are at the heart of what we do.

Find out about the amazing work we do by visiting our website: https://digital.nhs.uk/about-nhs-digital/our-work

Find further information on the current work we are undertaking meeting the challenges of the pandemic here: https://digital.nhs.uk/coronavirus

Why you should apply

We value the different experiences our people bring to their work at NHS Digital. We're working to create an environment where everyone can make a full contribution no matter their background, identity, or circumstances.

Which means, we encourage applications from people of all backgrounds and abilities. Don't worry if you don't meet all the criteria we've suggested - knowledge and experience you've gained in other ways might make us think about the role differently. Go ahead and apply.

Our work matters. You matter.

What we offer you:

  • Flexible working including part-time hours, job sharing, flexible hours
  • and part-remote set ups
  • 27 days annual leave increasing to 33 days with service
  • Ability to buy and sell annual leave
  • A generous pension (with our contribution equal to 20.6% of your earnings)
  • NHS Discounts including shops, restaurants, gym, mobile phones, and insurance
  • Employee benefit schemes including our Season Ticket Loan and Car
  • Lease schemes

Next steps

Remote interviews will take place from w/c 24th January. Applicants who are shortlisted for interview will be contacted by email.

To view further information please see the attached role profile.

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