Made Tech

Lead User Researcher

Made Tech
UK (Remote)
Posted on:
September 6, 2022

We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.

As a Lead User Researcher, you'll be joining our growing design community heading up user research with real people, ensuring what their team is learning in research informs the end-to-end design of a chosen service.

Your role at Made Tech

  • Plan research that informs the design of public services so they are useful, usable and create successful outcomes
  • Do research with people that makes them comfortable sharing details of their lives, that teams must understand to design good services
  • Investigate and interpret raw research into findings, so that teams can confidently confirm or challenge their understandings of problems and ideas
  • Involve whole teams in user research, to build their understanding and empathy for people using and running public services
  • Assure the quality of conclusions within their team
  • As employee growth is a huge focus here, we would expect you to contribute to our recruitment efforts
  • Line Management of Senior User Researchers
  • Leading and contributing to a Community of Practice and setting up best practice at Made Tech

The following skills will be assessed during the application process

  • Demonstrable experience planning user research in teams
  • Making users comfortable to share details about their lives
  • Investigating raw research into insights
  • Involving collaborators in user research
  • Getting involved in team decision making

Here are some of our most popular benefits listed below:

✈️ Flexible Holiday

πŸ•°οΈ Flexible Working Hours

πŸ‘Ά Flexible Parental Leave

πŸ‘©β€πŸ’» Remote Working

πŸ€— Paid counselling

πŸ–οΈ Paid anniversary break


Pay range in United Kingdom

Exact compensation may vary based on skills, experience, and location.

Base salary

Β£59,500/yr - Β£85,000/yr

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