Whole Foods Market

Lead UX Design Researcher

Location:
🇺🇸
Austin, TX
Posted on:
August 27, 2020

Whole Foods is looking for a Lead UX Design Researcher to help us define and shape our internal design research practice. We are building, evolving and refining an ecosystem of digital and physical products to create a best-in-class retail experience that is innovative while also reflecting our brand values and commitment to nurturing people and the planet.

UX designers at Whole Foods Market are responsible for rethinking the full grocery customer journey to simplify and enhance our customers’ experience. Our UX designers balance the poetic with the practical. They respect and value premium aesthetics balanced with analytical pragmatism. We are looking to evolve our thinking throughout the entire ecosystem and welcome tactical solutions along with divergent ideas.

You are a human-centered design researcher and strong communicator who can work collaboratively on passionate teams to contribute to a strong internal UX Practice. You are comfortable conducting, synthesizing and presenting generative and evaluative research findings. You have the ability to empathize with the customer and take pride in untangling pain points in ways that are brand-aware. You understand the difference and value in both qualitative and quantitative research and have a wealth of methodologies to effectively conduct both. You know how to perform formal research studies when resources allow, but are also comfortable getting scrappy and finding ways to quickly get an idea in front of customers for a quick gut check. You know how to work with designers to refine solutions so that they are easy to use and beautiful to experience. You are comfortable working across multiple modalities and interfaces from desktop and mobile to in-store experiences.

For each of the skills above, you are comfortable and confident enough that you look forward to mentoring team members and growing the internal practice, as well as, fostering strong relations between teams including consumer insights, product, technology as well as design.

Please provide a link to past work and thinking.Responsibilities

  • Lead generative research, user requirements, information architecture design, prototyping and usability testing.
  • Collaborate on interdisciplinary teams with consumer insights, product, technology, legal and design team members to leverage past research, find holistic solutions and ensure quality implementation.
  • Communicate concepts, design solutions and research synthesis visually, verbally and through documentation with diverse audiences.
  • Leverage, refine and evolve a centralized design system.


Qualifications

  • 4-8 years of experience in software/product design research
  • BA/BS degree or equivalent practical experience
  • Experience with usability testing and evaluative research (both qualitative and quantitative)
  • Experience with generative research and synthesis
  • Ability to scope, schedule, execute and synthesize user-testing
  • Experience building and iterating prototypes and concepts
  • A portfolio that exhibits a sophisticated eye for font, layout, color and photography
  • Facilitation for decision making and prioritization
  • Ability to lead a team

Preferred Qualifications

  • Experience quickly prototyping interactive solutions for testing
  • Conversant in complex & emerging technologies
  • Understanding of agile design and development practices
  • UX-centered systems thinking for complex organizations

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