Serko is an award-winning business travel and expense software company that's winning on a global scale. We're already the established leader in Australasia and revolutionizing the way people do business travel in the USA and Europe - and we're growing!
While the world of business travel is changing, we're preparing companies for this with intelligent technology that helps them ensure the continued safety and wellbeing of their travelers - allowing for complex approvals where needed, giving real-time information about precautions taken by transport and accommodation suppliers, tracking and restricting travel around the globe, increasing the flexibility of bookings, giving true visibility and control over costs - and we're not stopping there. We're backed by the likes of Booking.com and there is an exciting road ahead of us at a time where travel needs real, impactful change.
We're hiring people from different backgrounds, experiences, abilities and perspectives to help us build a world-class team and product.
As a UX Researcher at Serko, you will strategically lead the development of Serko's research discipline to foster user-centered design thinking and collaborate with cross-functional teams to leverage research methodologies that deliver insights to drive informed decision-making.
This is a ‘player-coach' role - while undertaking your own research activities, you'll provide mentorship and critique to Product Designers in Auckland and Minneapolis. Within cross-functional teams, you'll advocate for and drive adoption of best-practice design research methods, ensuring team engagement in studies and a shared understanding of research findings.
You'll contribute to the overall design strategy, while building relationships with key stakeholders and leaders to evangelise design thinking throughout the organization. Your work will create alignment on user needs, product strategy and inform long-term roadmaps.
What you'll be doing
What you'll bring to the team
Serko's people are rewarded for their efforts with a great salary, competitive benefits, flexible remote working, discounted travel, and awesome offices with games, exceptional coffee, fresh fruit and snacks, and a great social atmosphere. Our environment is upbeat, energetic and fun - and we look for people to add to our culture, not just fit our culture. We value people who have personal integrity, are adaptable, and are courageous with what they do. The pace is energetic, and Serko's people work collaboratively with energy and enthusiasm - so you'll want to be up for the ride. If you're up for a challenge at its most crucial time in history and are excited about joining our team in Auckland, we'd love to hear from you.
To find out more about working at Serko go to http://www.serko.com/about-serko/
Serko is a NZ Immigration Accredited Employer.