Cisco

Lead UX Researcher

Company:
Cisco
Location:
🇳🇴
Lysaker, NO
Posted on:
October 29, 2020

What does the future of collaboration look like? We are seeking an enthusiastic, result-oriented lead UX Researcher to fuel innovation with insights at Webex Devices.


OVERVIEW

As a Senior UX Researcher, you will be the main authority for user insights across a portfolio of award-winning hardware and novel software experiences. Your goal is shared understanding of user needs within Webex Devices. Based in our dedicated team of researchers and service designers within Design, you will drive strategic and tactical UX research across the portfolio.


THE COMPANY

Cisco is headquartered in Silicon Valley, with a history of building and running the Internet. In Cisco Norway we develop award-winning collaboration products with the very best video experience at its core, supercharged by technologies from across Cisco. Following climate change and the pandemic, we see our clear purpose and responsibility to improve the ease, quality and richness of remote collaboration. By delivering the best collaboration experiences, we enable people to better connect, thrive and make progress toward a better world.

For the second year straight, Cisco is globally ranked as #1 Great place to work, and this year as #2 in Norway. Our products have won 23 Red Dot and 6 iF-awards: https://projectworkplace.cisco.com


BENEFITS

Compensation: Receive a competitive base salary, while achieving even more through bonuses and stock.

Work-life-balance: Dodge slushy weather outside from the home office, or take the kids home early - we cater for both and encourage breaks with six weeks of holidays, your birthday off and five days of voluntary work.

Personal growth: Hone your skills through mentoring, training and conferences, and join a Fortune 500 company with enough wiggle room for you to take your career where you want. The Cisco brand opens a lot of doors.

Home office: Put ergonomics and video fatigue on the company bill - we will upgrade your home office furniture and video experience (of course!).

Life benefits: Rest assured you have the best pension benefits, and travel, medical and life insurances covered, with generous discounts for your family.

Culture: Work somewhere people would love you to add to the culture, not just blend in - please watch this: https://cs.co/uxresearcher


REQUIREMENTS

To be considered for this role, please have the following regarding:

Experience: at least years of industry experience in a dedicated UX researcher role with a similar responsibilities. We expect you to have worked in agile teams and to showcase impact on commercialized products, hardware or software.

Education: 3 years of relevant higher education in design or social sciences.

Skills: solid qualitative research skills such as ethnographic methods, semi-structured interviews and moderated/un-moderated usability testing. Skilled in planning and analyzing quantitative experience metrics, such as behavioral metrics, surveys and benchmarking. Strong verbal, visual and written communications skills.

Characteristics: You have a genuine curiosity about people and are a good listener. You are happiest when talking to customers and end users, bringing internal teams with you. You enjoy standing in front of people, telling an inspiring, visual story or running a high-energy workshop. You know how to move people from insight to action, and findings into products. You see things through, follow-up on implementation, and do not give up easily.

Language & location: Preferably located in or moving to Oslo, speaking or learning Norwegian (which we will cover training cost for). You will need high proficiency in spoken and written English.


RESPONSIBILITIES

As the Lead UX Researcher you will bring perspective, questions and recommendations to a wide variety of projects. Along your journey to grow site-wide compassion for users, you will be responsible for:

Running important research efforts, with freedom and mandate to choose your own approach.

Translating insights into awesome product ideas, measurable experience goals or prototypes.

Managing our framework and practice of evaluative testing and metrics, securing consistent experience quality over time.  

Mentoring other UX researchers, fostering a culture of psychological safety and excellence. Teaching qualitative methods to non-researcher colleagues will be highly appreciated.  

Counselling leadership in early strategic efforts, revealing blind spots and suggesting UX research that completes the market research at hand.

#LI-PB2

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