Lead UX Researcher

San Jose, CA
Posted on:
March 9, 2021

About the job

Lead UX Researcher

Location: San Jose, CA, US, 95134

Permanent/ Direct Hire

Position Summary

The Lead UX Researcher works within the UX Design Team is to strategize, conceptualize and produce the creation of Web-based tools and consumer interfaces, with a focus on Data & Analytics tools. The Lead UX Researcher will work with product teams to identify research needs and deliver user centered findings and recommendations that meet the needs of the client, meet business objectives, and provide an engaging and compelling user experience.

As the Lead UX Researcher, you must have advanced experience and demonstrated ability in planning and conducting user research, design testing, information architecture, and journey mapping.

The responsibilities and essential functions for the Lead UX Researcher:

  • Lead and Mentor the UX Research Team, providing guidance and feedback
  • Conduct exploratory, evaluative, and summative research studies throughout the product lifecycle
  • Design research studies, gather data, synthesize it into actionable insights and disseminate findings to various teams
  • Create research reports, user journey maps, workflows, personas, day-in-the-life scenarios, and use case summaries to help deepen organizational understanding of our users
  • Collaborate with designers, product managers and engineers to test design concepts and engineering prototypes through lean research and usability testing
  • Facilitate innovation workshops and envisioning exercises with cross-functional stakeholders based on opportunities identified through research
  • Present and evangelize the value of UX Research and the concept of usability across the organization
  • Operate with lean, agile frameworks and methodologies to improve the ability to respond to change

Your experiences:

  • You have led a diverse team of UX Researcher to successful business outcomes
  • You have a demonstrated experience with qualitative and quantitative research methodologies and their application throughout the product lifecycle including conducting ethnography, semi-structured interviews, focus groups, contextual field visits, workflow/task analysis, usability testing, and human factors studies
  • You are user-centered
  • You have a working knowledge of statistical methods
  • You are willing to travel (in the future post Covid-19 Vaccination)
  • You have a portfolio demonstrating your 10+ years of UX research experience throughout the product development lifecycle
  • You have a bachelor’s degree (Master’s degree preferred)
  • You have passion for the human experience and the experience of teammates
  • You have relentless attention to detail
  • You have Rock Star level soft skills
  • You are a Natural entrepreneur
  • You are proficient in Atlassian Confluence + JIRA, Jira Align, Amplitude, Office 365, Miro, InVision, and Slack
  • You are self-motivated and able to work well with a diverse group of people.
  • You embrace ambiguity and malleable workflows
  • You work with other designers and researchers in a collaborative environment
  • You automotive dealership industry experience is a big plus

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