Lead UX Researcher

About the job

EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

Description

We are looking for a UX Research Lead to deliver the best possible experiences for our clients. They will design protocols and perform research to document user behaviours and preferences for digital products. Driving all product research activities, their thorough analysis and insightful reporting will inform exceptional user experience design and development.

To be successful, they must effectively conduct usability tests and communicate and convince teams and clients using data and research findings in a clear and organized fashion.

Responsibilities

• Meet clients to gather requirements to detail participant criteria, methods, and process
• Advise stakeholders on how best to adapt their prototype to suit usability tests
• Develop a well-crafted research plan, write usability research screeners and discussion guides, and lead and schedule recruitment effort
• Lead all user testing activities, including usage of latest testing tools and equipment for in-person and remote sessions
• Capture critical data and translate user insights into actionable recommendations including summary reports for development teams and clients
• Craft personas and journey maps to communicate insights across the design and development teams
• Advise project teams on UI changes, using both research findings and HCI best practice guidelines
  
  

Requirements

• Proven experience as an UX Researcher, including demonstration of work
• Highly organized individual - will need to coordinate across multiple channels with numerous stakeholders
• Familiarity with UI design, Interaction design and Information Architecture
• Experience conducting usability tests a must
• Analytical mind with problem-solving aptitude within teams and clients
• Excellent communication skills
• Native speaking German is a requirement
• BSc in Human-computer interaction (HCI), Psychology or similar, and 5+ years equivalent professional experience
  
  

We offer

• Competitive compensation depending on experience and skills
• Knowledge-sharing across EPAM's global Tech Communities
• Unlimited access to LinkedIn learning solutions
• Relocation support as per EPAM relocation policies
• EPAM Community with regular corporate and social events
• Career growth, performance and compensation reviews
  
  

Additional

• Please note that any offers will be subject to appropriate background checks
• We do not accept CVs from recruiting or staffing agencies
• Due to the Swiss labour legislation we can only accept applicants who have a valid right to work in Switzerland

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