Lead UX Researcher

US (Remote)
Posted on:
April 8, 2022

At Earnest, we believe in a world where paying for your education takes less time than earning your degree. Join us on our mission to empower anyone seeking higher education to reduce the total price tag of their degree, supercharge their ability to pay down student debt, and get on the right financial track fast.

A little background on Earnest We're a remote first FinTech company with an accomplished team who believe consumer lending can be radically improved and are doing something about it. We are disrupting the trillion dollar student loan industry by redefining what it means to be creditworthy. We created a company that combines data science, streamlined design, and technology to

  • Build products that simplify the lending process
  • Personalize loans to suit the needs of our customers
  • Engage with our customers through more human experiences

What Makes An “Earnie” Culture

Earnest’s culture is as dynamic as the products we’re building and defining every day. We’re a fast-growing company, and that means we’re constantly integrating the new perspectives of every individual.Earnies define our culture as

  • Earn Happy Customers
  • Our success comes from anticipating their needs and providing the solutions they’re looking for.
  • Better is Better
  • The path to great means getting better every day. We push ourselves, and each other, to remain curious and think differently.
  • PhD in Moving Fast
  • Our customers are tired of long wait times and large student loan bills so we constantly seek out ways to deliver faster.
  • Passion for Challenges
  • Perseverance and optimism are just the start to take on the inertia of a national trillion-dollar problem.
  • Impact is a Team Sport
  • We maximize our impact when we act as one team.

Our Earnie's are fun, innovative, and willing to rollup their sleeves to help their team succeed in a fast-paced environment. If this sounds like you, and you want to join us on our mission to radically disrupt a trillion dollar fintech industry, keep reading to find out how.As the Lead Researcher, you will work to create understanding and empathy of our users, and uncover latent user needs for cross-functional teams including design, product management, marketing, and engineering. You will focus your efforts on exploring user behaviors and motivations through a variety of methods such as surveys, usability studies, analysis, etc. This role will inspire innovation and change at all stages of the product by delivering reports and presentations on your findings.

What You Will Work On

  • Qualitative Research — Usability Lab
  • Determine and prioritize projects for qualitative research
  • Design and run qualitative research, from screener development through moderating
  • Report findings and work with team to make them actionable
  • Build upon and add capabilities for our qualitative research function
  • Analyze results and deliver operational research insights into actionable, measurable goals that ensure accountability through product lifecycles
  • Understand and incorporate business and technical requirements into research studies
  • Quantitative Research
  • Build upon and add capabilities for our quantitative research function
  • Prototype, improve, and maintain a system for doing this research
  • Report on learnings in ways that are distributable, actionable, and useful
  • Analyze results and deliver operational research insights into actionable, measurable goals that ensure accountability through product lifecycles
  • Understand and incorporate business and technical requirements into research studies
  • Analysis and Reporting
  • Analyze and report on research metrics
  • Create reports and presentations that deliver actionable measurable insights that ensure accountability through product lifecycles
  • Aid in managing metrics vendors and agencies
  • Advocate research findings to diverse audiences in the company through written reports and in-person presentations
  • Mentoring and Leadership
  • Lead coordination of research efforts across methodologies/tools
  • Create research deliverables that bring insights to the whole company
  • Champion research internally
  • Mentor and/or manage junior researchers
  • Collaborate inside and outside of the design and research team to identify and investigate topics/trends that are strategically relevant to the entire company
  • Lead projects at all stages of the development process from exploratory/discovery, to design and development, to evaluative beta-testing and go-to-market monitoring
  • Work with the research team to evangelize research best practices, elevate and expand the research practice through improvements to process, tools, training, and other capabilities

Ideal background and expertise

  • 6+ years of experience as a ux researcher working on digital products
  • Experience designing and conducting both qualitative and quantitative studies including but not limited to surveys, polls, usability studies, diary studies, interviews, benchmark studies, etc.
  • Experience with quantitative data analysis
  • Experience evaluating qualitative studies
  • Track record of influencing product direction and strategy with actionable insights

Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits that include

  • Health, Dental, & Vision benefits plus savings plans
  • Work anywhere in the U.S.
  • Mac computers + work from home stipend to set up your home office
  • Monthly internet and phone reimbursement
  • Employee Stock Purchase Plan
  • 401(k) plan to help you save for retirement plus a company match
  • Robust tuition reimbursement program
  • $1,000 travel perk on each Earnie-versary to anywhere in the world
  • Competitive days of annual PTO
  • Annual “my day”
  • Pet insurance!
  • Competitive parental leave
  • Plenty of Earnest swag, optional in person team gatherings, picnics, celebrations, and plenty of fun virtual events

At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.

Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.

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