Lead UX Researcher

About Panorama

‍Panorama is a fast-growing national technology company focused on radically improving education. More than 1,500 school systems serving 15 million students across all 50 states have adopted our platform to understand students’ academic and social-emotional strengths and to identify those in need of additional support. School systems turn to our suite of tools to ensure that every child gets the support they need, including school climate and social-emotional learning surveys, tiered intervention planning, and professional development.Panoramians can choose to work fully remote anywhere within the Continental United States, in-person from our Boston/San Francisco offices, or a hybrid option.

‍About The Role

‍As the founding UX Researcher within our Product Design team, you will play a pivotal role in shaping our ways of working and ensuring that quality research is central to how we improve our product. You’ll build the future of UX Research at Panorama, including role responsibilities and hiring for the team. Work alongside our Product Design, Product Management, and Research/Data Science teams to drive highly actionable and meaningful research insights to inform product directions. You’ll play a key role in new initiatives and the refinement of existing solutions; working closely with product, design, and engineering on an ongoing basis.Responsibilities

• Establish and lead our research operations, including developing principles, systems, processes, and best practices.
• Articulate a clear UX research strategy and direction across multiple cross-functional teams and stakeholders.
• Build a strong relationship with your product, data, and design counterparts to inform and shape how we do discovery of new products and features across Panorama.
• Design and conduct end to end research projects, using a variety of methods, both generative and evaluative.
• Empower designers and other team members to deliver high quality user research.
• Work with cross-functional team members to identify, prioritize and scope research needs from small to large, ensuring proper prioritization of the most impactful research work.
• Champion the needs of our users, surfacing actionable insights that guide product decision-making and that build empathy throughout the company.
• Continuously build your knowledge of K–12 education in order to more deeply understand the needs and challenges of educators.
  

Our Ideal Candidate Has

• 6+ years of industry experience in UX and/or Design Research related to software or digital experiences
• Experience with a variety of qualitative (and ideally quantitative) research techniques
• Deep expertise with qualitative and quantitative research methods, and can easily know when to use which
• Experience with user research tools such as UserZoom, Maze, dScout, Surveymonkey, etc.
• A strong understanding and demonstration of user-centered and design principles
• Experience planning, leading and managing research projects
• End-to-end research experience (ie. study design, test creation, recruiting, moderation, analysis, reporting)
• Bonus points for experience in education or in EdTech
  

About The Design Team

‍Great design is central to Panorama Education's product and mission. We want our product to both delight teachers and educators across the country and to help them drive action to improve outcomes for their students. At Panorama, you will be working side-by-side with folks from many backgrounds and experiences: engineers, former teachers, product managers, education researchers, client account managers, and more. We believe diversity of experiences lead to better product design and outcomes for the students we serve.Panorama excitedly hosts two in-person "all team meetings" a year. All Panoramians attend and travel/hotels are provided. (Paused due to Covid)Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer. Panorama also has a policy on maintaining a drug-free workplace.