At Laika, our mission ensures modern technology is enabled by data security. Our passion for innovation drives us to create trust in the marketplace. We empower our teams to discover new ways to solve complex problems, taking pride in collaboration.
Our team is full of entrepreneurial people with a bias toward action, an insatiable intellectual curiosity, and a desire to learn and grow personally and professionally. By bringing remarkably talented people together, we have the opportunity to create something truly amazing for our customers and our team. Our workplace brings out the best in each other, and we would love for you to join us.
Laika combines simple software with expert guidance to help SaaS companies manage security compliance, security audits, and enterprise procurement security diligence. Laika helps companies adopt stage-appropriate compliance practices that enterprises can trust and reduce the time and costs of security audits by 50% or more.
We are a rapidly expanding team based in New York. We were founded in May 2019 and have received investment from top investors including J.P. Morgan, PayPal Ventures, Canapi Ventures, and Bain Capital. We're growing customers and revenue dramatically and we are poised for continued break-out growth in 2022 and beyond.
As Lead UX Researcher, you will be the core of our human-centered design practice as we elevate design at Laika. As our first research hire, you will work closely with our product and design teams to establish standards and define our research practice. You have a passion for learning, understand principles of product design, and how design thinking shapes a great customer experience. You will champion the voice of Laika’s customers, using empathy to influence our product strategy and inspire the team around them. You will help define our human-centered UX design process – engaging with product and design partners from discovery to validation, using a variety of methods that might include user interviews, field studies, prototype usability testing, surveys and participatory design.
The ideal candidate would be a UX research expert, knowing how to easily uncover user needs through studies, metrics, and customer feedback. You should have a deep understanding of industry UX research practices, and how to identify product opportunities to deliver experiences with measurable success. You will have experience as a research leader across an organization, educating teams about how to best collect and utilize customer insights. You are an effective and clear communicator, with the ability to tell a story while using data to support their decisions. Your process should be flexible with a bias for action, working closely with our product and engineering partners to establish efficiencies to focus effort where it matters most. You will understand and apply research findings by distilling information and clearly articulating actionable insights.
This role will be reporting directly to our Head of Design, and will partner with designers, product managers, and developers to bring our customers closer to our development process.
Laika provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, national origin, disability status, genetics, protected veteran status, sex, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Even if you feel you don’t meet every requirement, consider applying! Laika acknowledges the research which shows that women and people of color are less likely to apply for jobs when they don’t meet all of the stated qualifications. However, we’re looking for authentic innovators to blaze new trails and you just may be the right person for this or another role.