Ocean Finance

Mid Weight UX Researcher

UK (Remote)
Posted on:
October 31, 2022

At Ocean, we’re on a mission to become the UK’s leading credit platform for people not served by the mainstream, helping them improve their financial wellbeing over their lifetime. This has been our mission for over 30 years, and it’s still the thing that drives us to do better and more for our customers.

We do this by helping our customers make informed decisions and access personal finance products.

If our mission sounds interesting, please keep reading!

About the job

As our new Mid Weight UX Researcher, you’ll bring your curious mind and high standards to work with you, every day.

You’ll have a proven track record of delivering hands on practical skills to help deliver user centred insights and research capabilities. Never one to rest on your laurels, you’ll be comfortable venturing outside your comfort zone, pushing the boundaries of what’s possible in pursuit of perfection. You’ll be the kind of person who thrives in a fast-paced environment like ours.

What you’ll be doing for us

A day in the life of this role could look like…

• Think critically and strategically, identifying customer pain points

• Demonstrate tangible change within a business through leveraging data gained through research

• Use findings of user data to work closely with UX designers/Stakeholders to iterate the products

• Manage business relations with usability and market research

• Effectively challenge points of design with insights without alienating individuals

• Maintaining effective performance in difficult and challenging circumstances

• To have a proven experience of gathering user requirements

• Managing, executing, analysing usability tests and research that deliver clear actionable findings

• Collaborate with team using insights and build up a rich picture of our users and produce personas

• Foster a user centred culture of team involvement in user research, team analysis, decision-making

• Focus on reviewing and assessing existing product experiences with product team

We are looking for someone with:

• Experience working with a multidisciplinary agile team

• Strong ability to advocate for user research and championing a focus on all users

• Experience of using research findings to influence decision making

• Strong ability to prioritise and define approaches to understand the user story, guiding others in doing so

• Good at aligning user research activities to inform decision-making and action

• Strong understanding of strengths and limitations of different research methods

• Experience supporting and guiding others in using new methods, where appropriate

• Helping teams adopt a wide range of user research methods

• A good understanding of organisational goals and challenges

• Aligning research activities across teams to inform policy and proposition

• A strong understanding of the difference between user needs and desires of the user

• Able to integrate digital analytics with qualitative data, such as user surveys and user research

• Able to support and foster communities of practice

• Solid working knowledge of statistics and the principles of experiment design

• Strong interpersonal, communication, negotiation, and collaboration skill

• Lead on researching new features, user cases and new products

• Experience with test and learn experimentation throughout the product delivery cycle

• Demonstrated success influencing product and design decisions with research insights


• Experience of working with a range of research methods, for example: lab studies, expert evaluations, participatory design sessions, rapid prototyping, ethnographic research methods, survey development

• Awareness of tools for both formative, exploration and discovery research, and evaluative research for testing and refinement of concepts, prototypes and other stimulus material

• Ability to help others outside of research to understand different methods and help to build the best most knowledgeable teams. Empowering the whole design team, share expertise

What we’ll do for you

  • Pay you competitively and review your salary every year
  • Welcome you into our awesome team (dare we say the best? We do, yes!)
  • Bring the kind of vibe where we want you to share your ideas, even if it’s not “your area”
  • Provide you with all the kit you need to work from home. Of course, you can also work from our Manchester or Cyprus offices, too.
  • Help you plan for life after work with our pension scheme
  • Take care of your health with eye test vouchers, Perkbox medical and wellness and our employee assistance programme
  • Give you 25 days holiday (to start with), as well as local public holidays and a day off on your birthday
  • Support you with training, mentoring and anything else you need to further your development and hit your career goals
  • Invite you to regular online and in-person team socials, as well as the occasional team retreat somewhere exotic
  • Help you help others with optional “community” days for volunteering
  • Provide extra treats, freebies and discounts through Perkbox Perks

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