Principal Researcher

Pleasanton, CA
Posted on:
January 27, 2021

Albertsons Companies is one of the largest food and drug retailers with 2,300+ stores. The Albertsons Companies family of brands includes some of the most prominent brands in food retailing, with a growing base of loyal shoppers. Thanks to the professionalism, diversity, spirit, and friendliness of our people, we have locations across the U.S.

The Marketing Department has an opening for a Principal Researcher. This position is located in Pleasanton, California.

Position Purpose

As Principal Researcher, you will drive the development of new research paradigms to better understand how customers interface with grocery and food shopping today, and how their interactions with her can be further enhanced in the future. The ideal candidate will thrive on the challenge of informing intuitive customer experiences while balancing complex and competing priorities. Research activities will be generative (e.g. study design, field work, analysis), and evaluative (e.g. usability studies, concept evaluation).

In this role, you will take on our most complex and foundational work guiding near and long-term investments. You will construct and lead working groups of subject matter experts to inform your work and validate investment decisions. You will grow our understanding of customer needs and help continually refine and expand the vision for Albertsons customer experience as her skills, customers, and contexts grow.

This role is part of the Shoppers Experience team at Albertsons. Our team includes product managers, UX and user researchers.

Key Responsibilities include, but are not limited to:

  • Design, conduct, analyze, and report data gathered from qualitative and quantitative research techniques including usability testing, contextual inquiry / field studies, surveys, interviews, heuristic evaluations, focus groups, card sorts, ethnography and persona development, and rapid iterative testing within an Agile environment.
  • Work with product teams to identify and prioritize user research requirements, including timelines, scope, and methodologies
  • Collaborate with product teams to remediate issues identified from research
  • Advocate for user research principles
  • Collaborate with product teams to develop research goals, identify tasks and scenarios, and establish a test environment
  • Create and deliver test result reports including statistical analysis
  • Establish research and usability metrics strategies for project teams.


  • 8+ years of user research experience in various research methods
  • Experience with both generative and evaluative user research
  • 5+ years of experience in consumer technology
  • Bachelor's Degree or equivalent professional experience
  • Experience in creating research roadmaps, journey maps, personas, research plans, moderator guides, and research reports.
  • Proven ability to manage multiple research requests and mentor junior resources assisting with project work while juggling competing project priorities and deadlines.


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