Principal UX Research Consultant

London, England
Posted on:
June 14, 2022

We are looking for a Principal User Experience Research Consultant: a passionate, creative thinker who has an insistence of following human-centred design principles.

Key skills

  • Experience in a user experience environment, where you have been using insight about people's behaviour and sentiment to inform the design of digital experiences.
  • Strong experience of planning and facilitating one-to-one interviews, focus groups, diary studies, contextual research and other qualitative methods.
  • Experience in a client-facing role working with multidisciplinary teams on end-to-end projects and programmes, from discover and strategy to delivery to market.
  • Commercially aware, with an understanding of what it takes to make change happen in large organisations.
  • Confident and experienced in stakeholder management.
  • Line management experience preferred - providing coaching and mentoring to help team members on project work as well as team members achieve their personal development objectives and ambitions.

The role

The role requires someone with expertise in gathering customer insight through research (qualitative and quantitative) and understanding business needs. This individual will also work closely with the Insight and Data leads to help grow and develop the research practice, championing our capabilities and services internally and externally, as well as taking a lead role in large scale programmes and projects for our clients.

As a Principal UX Research Consultant, you will be one of the most experienced research practitioners in our team. You will work with our most important clients from discovery to delivery, to create tangible results for their business and their customers. This lead role also involves developing the Insight and Data practice, and developing the research skills of more junior members of the team.

This is a great opportunity for an experienced, commercially aware researcher to take the next step in their career within an agency that has big ambitions and a very large appetite for fun.

Our methodology

  • Develop creative methods and approaches to support the Insight and Data practice
  • Thought leadership in Insight and Data, such as contributing to industry panels and whitepapers.
  • Plan, design and execute a wide range of research methods such as stakeholder /customer interviews, diary studies, surveys, usability testing, contextual research.
  • Define the best approach to client briefs, assist in scoping work and participate in pitch teams.
  • Advise clients and colleagues on how best to gather insight and data to drive decision making.
  • Be a trusted advisor for our clients. Help grow and nurture long-term client relationships through a deep understanding of their business objectives, past projects and future ambitions.

Who we are

We design, engineer and optimise products and services that improve the lives of millions of people all over the world. With studios in the UK, Singapore, India and South Africa, we operate globally.

We imagine, create and deliver products and services rooted in genuine user needs. We also partner with our parent company Zensar, a leading digital and technology solutions provider. Together, we execute digital transformation programmes for major brands.

We're welcoming new talent into the Foolproof fold and want to ensure it’s just as diverse as the world around us. That's why we want to hear from everyone regardless of background, identity or ability. Different perspectives make us who we are and our work a success.

Our values

Foolproof benefits

Foolproof is full of people who genuinely care about each other. It’s a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing.

When you join us, you’ll gain access to a number of unique benefits including:

  • Annual bonus and profit share
  • 25 days paid time off which increases the longer you’re with us
  • Option to buy and sell up to three days of holiday
  • Flexible working with extra support for parents and carers
  • Private pension scheme
  • Option to take out medical coverage
  • Access to mental health support
  • Regular regional socials
  • Plentiful training opportunities

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