Dell Technologies

Principal UX Researcher

Location:
🇺🇸
Texas
Posted on:
July 15, 2022

What You’ll Achieve

Join us as a Principal UX Researcher on our Digital Experience team to do the best work of your career and make a profound social impact, 100% Remote US or Austin, TX.The Customer Sentiment organization is looking for a customer-centered researcher to conduct and support all phases of research, including development of participant screeners, test plans, moderating lab sessions, creating and delivering top-line summaries and in-depth reports. This role will be responsible for driving UX research globally across all digital properties and generating a pipeline for global business opportunities within a customer lifecycle research organization.

If you are ready to join a great team of customer advocates and pave the way to the future of ecommerce, this role is right for you!

You will:

  • Uncover needs, explore motivations, and build intelligence to drive digital customer experience and product strategy working with multi-disciplinary teams
  • Collect and analyze data across multiple sources to identify market trends and potential, competitive forces, penetration strategies, user biases and preferences
  • Recommend future development trends on local, regional, national or worldwide basis based upon timely industry reporting
  • Coordinate, execute, and present quantitative and qualitative studies including but not limited to surveys, usability studies, accessibly audits, ethnography
  • Integrate within Dell’s Digital UX Design and IT teams serving as subject matter expert on the user experience, usability best practices, user-centered design, and our customers

Take the first step towards your dream career. If you are enthusiastic about exploring the human-technology relationship, balanced research, as well as passionate about driving human progress fueled by discovery then join our team.Every Dell Technologies team member brings something unique to the table.

Here’s what we are looking for with this role:

Essential Requirements

  • 10+ years of dedicated industry relevant UX Research experience with a minimum Bachelor’s degree
  • Experience in user research and usability analysis specific to interactive design with proven track record in executing remote and in-person usability studies
  • Proficiency in qualitative and quantitative data analysis, remote testing and mobile testing, card sorting, survey evaluation, A/B and multivariate testing, and heuristic evaluations, Taxonomy (Card Sort / Tree testing)

Desirable Requirements

  • Digital product management and development process understanding (Agile, CI/CD, Lean, etc.)
  • Experience applying research in a product development setting and familiarity with online (digital) behavior study methodologies, tracking data and data collection tools

Tools

  • Proficiency in executing unmoderated and moderated research using Usertesting.com or UserZoom.com
  • Qualtrics - proficient in execution and analysis of survey data
  • Optimal Workshop

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

‍Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job Id: R183450Job Function: Marketing

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