Gymshark

Product UX Researcher

Company:
Gymshark
Location:
🇬🇧
Solihull
Posted on:
May 18, 2021

About the job

Overview

We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

WE HIRE PEOPLE.

Real-life humans, each with their own unique set of thoughts, beliefs, cultures, identities and a background and body that is completely individual. Together, all these unique humans make Gymshark stronger.

If you’re reading this, you’re probably applying for or considering applying for a job with us, and we want you to know that Gymshark is an equal opportunity employer. For us, that means we always, and will always, strive to be as inclusive as possible in all aspects of employment and that we do not, and will not, tolerate discrimination of any kind.

Are you our next Product - UX Researcher? We’re looking for someone to join our Tech - Product team, who will be responsible for guiding and enabling the product teams to design and build better products and experiences for people using a variety of research methods.

Someone who wants to be part of a team that lifts each other up; a team that fails together and celebrates together. Someone who likes each day to be different, the challenge of doing things differently, and the freedom to figure things out for themselves. We work hard, sure, but we have a laugh while we do it.

Sound like you? Here’s the role up close:

What You'll Be Doing

As a UX Researcher at Gymshark you will incorporate user-centric thinking from problem definition to post-launch iteration. We ask thoughtful research questions, conduct contextual research, frame problems, synthesize insights, evaluate concepts or prototypes, and assist with launches and releases. You’ll be working with closely with our Product Managers and Product Design teams to improve our customer journeys across all of our digital products. You will be working to further understand the science of human decision making, working within the Product Insight team of analysts and UX researchers to help us define our Product strategies.

You Will Also Be

  • Delivering actionable and relevant insights aligned to both product and designs decisions.
  • Providing hypotheses-driven research, with a focus on detailed journey flows and continuance to identify opportunities to improve our products.
  • Delivering regular summary reports and insights to the wider team with actionable insight-driven recommendations.
  • Coordinating findings with analysts and designers to make holistic and strategic insight recommendations to drive improvements.
  • Working within the AGILE SCRUM framework to ensure the smooth handover of their deliverables.
  • Working with the Product Design team to ensure we are using data to inform and drive all design decisions.
  • Supporting the Product Manager in prioritising specific business and customer requirements using digital insight to drive decision making.
  • Working with the design team to identifying optimisations and improvements to our UX/UI.
  • Conducting research throughout the product lifecycle from early stage generative research, through iterative concept or prototype testing, and post-launch measurement.
  • Conducting research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys, usability testing and information architecture research.
  • Advocating passionately for the customer, ensuring that the product experience is aligned to user needs and expectations.
  • Communicating results and illustrate suggestions in compelling and creative ways.

What You'll Need

  • Experience in applied product research.
  • Previous experience working as a UX Researcher with a proven record producing data-driven insights and recommendations.
  • To have expertise in knowing which research method is appropriate for a situation.
  • You’re a compelling storyteller who can communicate in succinct and inspiring ways to a variety of audience types to influence real world product or feature decisions
  • Experience at describing and documenting your processes and decisions.
  • To have a data-focused mentality.
  • Hands-on experience working on digital products. We’re looking for people who have recognized opportunities and customer needs – and helped to turn them into experiences that have delighted real users.
  • Be excited by data and the power it has in modern businesses.
  • To be comfortable planning, scoping, conducting, analysing and communicating research.
  • Great communication and problem-solving skills.

When normal office working resumes, our expectation would require candidates to attend to travel to GSHQ, Solihull, UK occasionally.

THE PERKS.

🤑 Competitive 'Win Together, Lose Together' Bonus

🩺 Full private medical insurance with no excess

🏖 25 days holidays + your birthday and all the bank Holidays which can be substituted and taken whenever you want.

💻 A truly flexible working culture

👥 A collaborative, creative, and inspiring working environment

💰 Employer pension contributions up to 7%

🤩 Life Assurance at four times your basic salary

🦈 50% Gymshark Discount & Gymshark Gift Card for each year of service

🥇 Financial, Physical and Mental Wellbeing Support

📚 Great training and learning resources & 10% time for personal development

🖥 Choice of hardware and access to the best software

🤒 Paid time off when you’re physically and mentally unwell

🧸 Very Generous Family Leave package – we support you extending your family

GS Campus Perks

🍎 Refuel - Healthy fresh food at GSHQ

🏋️‍♂️ Lifting Club (LC) Gym Membership

👉 Free monthly massages

💈 Beauty and Barber facilities

🚘 Free on-site parking

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