Blue Origin

Qualitative UX Researcher

Company:
Blue Origin
Location:
🇺🇸
Multiple locations, US
Posted on:
September 9, 2022

We are a diverse team of collaborators, doers, and problem-solvers who are relentlessly committed to a culture of safety. This position will directly impact the history of space exploration and will require your commitment and detailed attention towards safe and repeatable space flight. Join us in lowering the cost of access to space and enabling Blue Origin’s vision of millions of people living and working in space to benefit Earth.
UX Research at Blue sits at the intersection of Software, Aerospace and Manufacturing Technology, as our team is responsible to develop technology solutions to manufacture and operate rockets and Space infrastructure. Our UX Researchers serve to help define to solve, as well as working with business partners to help determine the product roadmap and the impact of proposed UX solutions.

We are looking for someone to apply their technical expertise, leadership skills, and commitment to quality to positively impact safe human spaceflight. Passion for our mission and vision is required!

Responsibilities

  • Bachelor’s or Master's Degree in Human-Centered Interaction, Statistics, Psychology, Design, Anthropology, or other equivalent discipline.
  • 5+ years of User Experience Research experience.
  • Knowledge reviewing user research and data to build a strategic and user-friendly design
  • Experience designing, conducting, and analyzing usability study data.
  • Experience gathering user feedback for use in product design decisions.
  • Excellent communication, presentation, interpersonal, and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
  • User research or other experience from a technical field, such as software development, systems management, or similar.
  • Mastery of qualitative research methods.
  • A portfolio demonstrating past work experience and deliverables (e.g. study plans, reports, personas)

Blue is undertaking a lot of monumental projects right now, including the first commercial space station for humanity (https://lnkd.in/gDFF4k6T). For this role, this person will represent the human-experience perspective in technological solutions that enable the design, manufacturing, operating, and experiencing of space technologies and environments. As a UX Researcher they will need to think strategically, be creative, and negotiate design solutions in relation to business goals. Help collect and analyze user behavior through lab studies, surveys, benchmark studies, server logs, and online experiments. They will identify and incorporate complex technical and business requirements into research and help advocate research findings to diverse audiences through written reports and presentations.

Qualifications

  • Conduct primary and secondary user research.
  • Advocate on behalf of users and customers.
  • Own highly ambitious and ambiguous research projects and engage partners through the entire project journey.
  • Design, scope, and run research that helps us tackle our design challenge.
  • Facilitate synthesis, generating insights and opportunities for design.
  • Creatively articulate the insights and stories behind our design concepts.
  • Manage multiple stakeholder needs both effectively and sensitively.
  • Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion
  • Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Export Control Regulations

Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Equal Employment Opportunity

Blue Origin is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified, diverse, and dedicated work force. Blue Origin hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork, in which all employees recognize and appreciate the diversity of individual team members. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws. For more information on “EEO Is the Law,” please see here and here.

Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with the Washington Fair Chance Act, Los Angeles Fair Chance in Hiring Ordinance, and other applicable laws.

Affirmative Action and Disability Accommodation

Applicants wishing to receive information on Blue Origin’s Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact us at EEOCompliance@blueorigin.com.

Benefits

Employee Benefits include: Medical, dental, vision, basic and supplemental life insurance, short and long-term disability and 401(k) with up to 5% company match.

Paid Time Off: Provides up to 4 weeks per year, in addition to 14 holidays

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