J.P. Morgan'sCorporate & Investment Bank (CIB) is a leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than a hundred countries.
Digital Experience Design, our global CIB design team of 125+ designers in 7 locations plays a key role in building customer-centric products and services for both clients and employees.
Do you want to improve client experience at scale by measuring the behaviours, beliefs, and attitudes of Corporate and Investment Banking clients? We are looking for a creative, resourceful, and organized Behavioural Research Scientist in Digital Experience Design's Client Experience Measurement team.Part of Corporate and Investment Banking, the Digital Experience Design organization's mission is to improve the experience of external clients and internal users across a broad variety of complex, essential, and high-value product and service journeys. The Client Experience Measurement program contributes to this mission using quantitative research to provide the data required to make key design and investment decisions.
As a quantitative behavioural researcher, you will work closely across design, product, and technology teams to better understand our clients. You will be asked to help partners develop meaningful and relevant research questions, and in answering those questions with a variety of input data sources, to deliver concrete, actionable client experience recommendations. In addition to analysing data to answer individual research questions, you must be able to connect data with design decisions, collaborating closely to ensure the relevance and impact of your work to business stakeholders.
You will be expected to be a subject matter expert in measurement and quantitative analysis of behavioural and/or survey response data, with the ability to communicate highly complex findings to multiple audiences. You may come from one of a variety of backgrounds (e.g. psychology, HCI, economics, epidemiology, among others) but you must be comfortable with the complete research workflow, from research design to statistical analysis to reporting, and you must have some experience with quantitative behavioural and/or attitudinal data.
Successful candidates will take iterative approaches to tackling big, long-term problems and show the ability to apply expertise in social science methodology, earn trust with partner teams from non-statistical backgrounds, understand the right level of statistical complexity to fit the research questions and existing resource constraints, be willing to experiment and learn from what works, and communicate scientific approaches to a variety of stakeholders.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.