BBC

Senior Design Researcher

Company:
BBC
Location:
🇬🇧
London, Salford, Glasgow or Cardiff
Posted on:
September 28, 2021

BBC UX&D designs amazing digital experiences – from apps to websites, iPlayer to News. It’s an exciting time to be a design researcher as we focus our efforts around six key products and the systems and services that support them.

UX designers, architects and researchers collaborate closely with product, editorial and technical teams from across the BBC. Together we create elegant, delightful digital experiences on mobile, tablet, desktop and TV across a range of digital products. We also design the ‘behind the scenes’ tools, services and employee experience which help make these happen.

Working together with users and colleagues, you’ll take a holistic, human-centred approach to help create a BBC that’s truly fit for the digital age.

In UX&D you’ll have the opportunity to regularly rotate in to new spaces. Your first placement will be in the Younger Audiences Design Research Squad.


Role Responsibility

As a Senior Design Researcher, you’ll lead a small squad of research specialists. You’ll be responsible for the overall shape of the design research programme in your portfolio, focusing your squad and stakeholders around the most impactful research projects.

In your role, you’ll:

  • Work with stakeholders and squad members to prioritise research needs and define the squad’s research programme.
  • Draw on your extensive knowledge of different methodologies to make recommendations around where research will deliver the most value.
  • Lead the squad on the more complex research projects.
  • Support the projects of midweight and junior research colleagues, helping them to build experience and work towards their own development goals.
  • Commission and oversee external research agencies.
  • Investigate new research or design methodologies and ensure the team are kept up to date with advances within the user experience field.
  • Input into recruitment and management of midweight and junior staff.


The Ideal Candidate

You’re comfortable advocating for the user and their needs. You’ll enjoy building empathy with different kinds of stakeholders, flexing your approach to achieve the best results. You have extensive knowledge of different research methodologies and are able to articulate insights in a way that lands with colleagues and results in real, tangible changes.

You’ve probably worked alongside designers and business analysts to discover requirements in complex environments, and are happy and capable of running multiple projects at once. You enjoy teaching others, and helping teams get more from research.

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