Senior/Lead UX Researcher

Our digital Customer Experience Optimization team is looking for a Senior/Lead User Researcher with strong skills in unmoderated and moderated remote user research methods. You will play a key role in our business by fueling our website re-design, AB testing, campaign/customer messaging, and product roadmap efforts with methodologically robust and actionable user testing insights, including (among others): Preference testing, click testing, card sorting, copy testing, etc.

This is a hands-on role. You will be responsible for the delivery of CX research projects from research instrument design down to reporting. While your focus lies in CX testing, we expect that you can also engage in a wider range of behavioral (web analytics, heatmapping, session recording) and attitudinal (questionnaires, pop-up surveying, user interviews) research methods.

The role might oversee the activities of 1-3 mid-level user researchers and report into our Head of Neuro-Research. Opportunities to work on in-lab studies in various countries might be given, depending on business needs and safety restrictions.

Main responsibilities:

• Creating and overseeing the creation of actionable, clear and understandable CX insights report
• Designing usability testing instruments and overseeing tool-set ups
• Train and manage mid-level researchers
• Guiding other teams towards the successful application of research
• Navigating changing priorities effectively in a fast paced, innovative environment, managing multiple projects simultaneously, and deliver quality solutions

What we’re looking for

We are a small team and need someone senior who can hit the ground running, who is comfortable with methodologies and has a strong focus on high quality deliverables (reports, presentations). This will be a lead role with up to three reports.

Minimum criteria:

• You are well-trained in unmoderated usability testing
• You also understand how to analyze heatmaps, traffic flow data, session recordings, pop-up surveys
• You know the rules of basic statistics for study designs and data analysis
• You can create and lead others to create accurate, compelling and actionable reports (because research without actionable conclusions is just data)
• You are eager to train your team on things you know, and they don't

Nice-to-have criteria:

• You know the basics of user/consumer behavior theory, applied to CX

What you’ll get in exchange

• Full work-from-home option
• Opportunities for career and professional development
• Competitive salary, discretionary bonus, pension
• Interesting work as part of the professional team of the world’s largest privately-held IT security company

If you feel you match the criteria, we are keen to hear from you! It is an exciting time to join us now as you will get to work on a variety of different projects and have the opportunity to shape our team and processes.