Netflix

Senior Product Researcher - Animation

Company:
Netflix
Location:
🇺🇸
Los Angeles
Posted on:
June 28, 2021

From pitch to play, from concept to execution, the way that animated shows and feature films are made and marketed is changing. The Netflix Animation Studio (NAS) is at the forefront of this revolution, launching a slate of feature films, series, and international animated titles to more than 200 million accounts globally. A core part of our team's mission is to identify insights that lead to better decision making and support for our colleagues and creators in producing an amazing and diverse array of titles that delight our audience.

In this Senior Product Researcher role, you will be responsible for defining, leading, analyzing, and socializing research studies to better understand creators, both internal and external, around the world and what types of processes, technology, and workflow pipelines will help produce efficient outcomes for NAS. The cross-functional teams you’ll work with are nimble, dynamic, and collaborative.

What You'll Be Doing:

  • Partner with Business Leaders, Product Management, Designers, and Data Scientists to create a competitive advantage for Netflix
  • Engage internal and external partners worldwide to uncover pain points, unmet needs, or workarounds that inspire innovations that support pre-production, production, and delivery for Netflix Animation Studio
  • Identify opportunities to establish new points-of-views on trends and insights and develop new capabilities that evolve our emerging enterprise research function
  • Partner with subject matter experts and cross functional partners, taking a systems-level view, to craft research recommendations and synthesize workflow needs and user insights
  • Serve as a partner for a growing design practice center, advising your colleagues on methodologies and best practices in implementing their own evaluative research
  • Define and facilitate design thinking workshops to foster cross-functional collaboration, action your research, and inform experiences that reflect a clearly defined problem
  • Influence product decisions by encouraging creative thinking that creates major movement or shifts our direction, preventing us from making uninformed decisions or wasting resources, and improving the studio experience for our in-house and external partners

Types of Projects You Will Lead:

  • Identify ways to optimize creators' end-to-end workflows, including use of our in-house and 3rd party tools
  • Identify best ways to communicate with users and influence business, product, and design decisions
  • Evaluate users’ motivations and unmet needs to inform product roadmaps across a suite of tools and capabilities
  • Assess opportunities for Netflix Animation Studio to innovate, grow and differentiate around the world

The Ideal Background:

  • 7+ years leading qualitative/quantitative research supporting product innovation or development such as ethnographic, UX/Product, or design research
  • Experience in auditing systems and workflows a plus
  • Clear, demonstrable experience as a product researcher or similar role, on a complex B2B workflow or enterprise tool suite with a proven record of seeing products from concept to delivery
  • Effective verbal and written communication style distilling complex multi-method research reports into understandable, compelling, and actionable insights
  • Experience in or passion for the animation industry a plus
  • Ability to frequently travel between Los Angeles and Los Gatos to meet with stakeholders

Who you are:

  • Your lifelong mission has been to understand people, their behaviors, attitudes, and motivators
  • You are comfortable putting a stake in the ground, even without all of the data you need
  • You actively seek out answers to questions that are verging on impossible to answer
  • When something needs to get done, you are the first to roll up your sleeves
  • You make the connections no one else sees
  • You stand firm in the face of change and challenge
  • You read the Netflix culture memo and were energized
  • You are quick-witted, straight-forward, and succinct
  • You are equal parts creative and analytical
  • You are both an excellent collaborator and a self-starter and know what it means to be both at the same time.

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