HP

Senior UX Design/Research Manager

Company:
HP
Location:
🇺🇸
San Diego, CA; Vancouver, WA; Boise, ID
Posted on:
March 26, 2021

Location(s):

San Diego, California, United States of America

Vancouver, Washington, United States of America

Boise, Idaho, United States of America


Job ID: 3064974

HP is a culture of innovation. We are seeking an experienced leader to guide HP Print into the future through creative thought and brilliant experiences. Join the best and brightest in the industry. In this unique leadership opportunity, your contributions will help to shape HP’s future and revolutionize an industry.    

The Role:

  • As a design leader, you will be leading the Setup & Onboarding experiences for HP printers, solutions and services across all categories of print and in all markets
  • Develop innovative, personalized experiences that differentiate HP’s experiences while driving engagement and loyalty for millions of users
  • Lead a diverse design team through experience development cycles within a complex environment, from ideation to delivery
  • Utilize a modern user-centered design process, based on deep data-driven insights, complemented with talented creativity to deliver amazing services and solutions
  • Partner with Marketing, R&D, Quality, Support and Operations teams to bring our content and IP to life properly and with a consistent brand point of view across the globe
  • Operationally manage design resources within schedule, scope and budget to provide efficiency and effectiveness while achieving design objectives

The Challenge:

  • Chart the course: Creating compelling user-centered experiences that frame the future success of HP Print team.
  • Lead the team: Harness the capabilities of a globally diverse team that are focused in:
  • UX and System Design
  • Experience Design
  • Interaction Design
  • Visual Design
  • Services Design
  • Research and User Testing
  • Push boundaries: Assess current and planned roadmaps and recommend innovative and creative solutions
  • Measure Success: Establish a frame to measure business success from the perspective of the user
  • Establish and Develop the Team: Cultivate HP cultural values and stimulate creativity of the team while growing competency through your thought leadership

Demonstrated Ability and Proven Track Record:

  • Successful delivery of compelling experiences at scale
  • Fostering a culture of innovation and out-of-the-box thinking by attracting, developing and retaining a diverse community of the industry’s most exceptional talent
  • Striving to generate actionable insights that drive engagement
  • Anticipating and leading people through change
  • Applying business acumen to an organization’s problems/challenges and developing solutions that reflect solid judgment
  • Collaborating and influencing throughout a global and matrixed organization
  • Ability to make strong and compelling business cases based on observations and deep insights of the customer domain markets
  • Desired: Experience designing and delivering products and solutions for an enterprise industry, or industries with products that are used by millions of users.

Qualifications

  • Bachelor’s or advanced degree in Human Computer Interaction/Industrial Design or other design-related field
  • Proven ability to lead a global team of creatives
  • 5 years or greater of design leadership
  • 3+ years of experience managing globally distributed teams

Organizational Alignment and Location:

  • You will be a part of the Global Experience Design leadership team, reporting to the Director of Global Experience Design for Setup & Onboarding.
  • You will be based in San Diego, Vancouver or Boise, so that you have quick access to your team and partners who are based in these locations or various other satellite locations around the globe


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