Docusign

Senior User Experience Researcher

Company:
Docusign
Location:
🇺🇸
Remote, US
Posted on:
October 1, 2020

Bring world-class user experiences to our customers one signature at a time.

Senior User Experience Researcher

Product Experience | San Francisco, California OR Seattle, Washington OR Remote

Our agreement with employees

DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team

Our Product Experience team focuses on our customers and their business needs. We contribute from the concept all the way to the building of world-class product experiences by partnering with Product Managers, Program Managers, Software Engineers and other cross-functional teams. Together, we are a team of craftspeople who aim to make the complex look easy. We employ insights, pixels, and words to solve big problems and make delightful experiences.

This position

For this role we are seeking someone with previous experience researching enterprise application administrators and how they manage the platforms they are responsible for. Having an already clear understanding of how administrators manage complex account structures and organizations across multiple domains as well as an understanding of security aspects such as Single Sign-on (SSO), domain level controls, and user/group permission controls will be assets for this researcher. This researcher should also be familiar with and have experience conducting this type of research for administrators who manage these types of systems across applications and products

The right candidate will be equally skilled in facilitating thoughtful conversations with both internal stakeholders, customers, and research participants. Transforming those conversations into detailed research plans and actionable insights should be your focus. Additionally, you should be able to speak in detail about human-computer interaction concepts and be able to explain the why behind your recommendations.

The ideal candidate will be equally skilled in conducting and directing research to be fielded by other researchers or external partners.

This position reports to the Sr. Manager, Research

Responsibilities

  • Consistently deliver complex UX research projects and assignments on time and to the highest quality, while coaching less experienced team members in their work.
  • Build internal networks to improve organizational navigation, speed and quality of UX research solutions.
  • Work cross-functionally to align partners and stakeholders to project vision, mission and strategy.
  • Optimize and leverage resources across multiple projects and teams.
  • Communicate complex ideas/issues in a manner that is easily understood by others.
  • Effectively escalate issues when appropriate.
  • Articulate a clear and elevating UX research strategy and direction across multiple cross-functional teams and stakeholders.
  • Help align, focus and mobilize large cross-functional teams to achieve product strategies in the fastest, most effective and efficient manner possible.
  • Demonstrate innovative problem-solving when faced with complex and large-scale projects.

Basic Qualifications

  • Minimum 8 years researching consumer, enterprise and/or mobile user experiences.
  • Bachelor’s degree or above in a research-related field (or comparable work experience).

Preferred Qualifications

  • Experience conducting and setting direction for research across multiple products areas and departments.
  • Experience coordinating and mentoring others in generative and evaluative research methodologies.
  • Experience with storytelling with data, storytelling styles, delivery mechanisms, tools, and visualizations and presenting to cross-functional teams.
  • Experience with managing a complex workload and prioritizing in accordance with business priorities.
  • Experience coordinating the work of other researchers, vendors or agencies on a project
  • An online portfolio or work samples.

About Us

DocuSign® helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that’s a good thing.

DocuSign is an Equal Opportunity Employer. DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the business and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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