TikTok

Senior User Experience Researcher

Company:
TikTok
Location:
πŸ‡ΊπŸ‡Έ
Los Angeles Metropolitan Area
Posted on:
September 15, 2021

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo.


We are looking for a Senior User Experience Researcher to drive valuable insights into product trends across diverse international markets.


As a Senior User Experience Researcher, you will support the entire research process, collaborating closely with cross-functional counterparts in Product Management, Design, Marketing, and Engineering to influence key strategy and execution decisions. You will help define future features and products as you spearhead a human-centered decision-making process and develop the most useful and usable product experiences for a global audience.


Specific duties include but not limited to:

- Partnering with leadership across design, product management, marketing, operations, analytics and data science to influence product design and innovation.

- Helping build a roadmap of research organizationally and align cross-functional teams around a shared vision for research at TikTok

- Initiating and conducting generative, iterative, and evaluative research to provide feedback on concepts, designs, and the end-to-end user experience.

- Mentoring junior researchers and oversee their work and contributions across projects

- Sharing findings to diverse audiences through written reports, in-person presentations, and creative design tools and assets for product stakeholders to use.

- Presenting research findings and strong recommendations to global teams and stakeholders of research.


Qualifications

- 5+ years of relevant work experience within User Experience, Human-Computer Interaction, applied research setting, and/or product research and development.

- BA/BS degree in Anthropology, Human Factors, Psychology, HCI/Computer Science, related field or equivalent practical experience.

- Experience with a variety of qualitative and/or quantitative methods, which may include interviews, surveys, ideation sessions, ethnographic field research, usability evaluation, statistical modeling, and diary studies.

- Specific expertise with a subset of qualitative and/or quantitative methods.

- 2+ years previous experience managing researchers and research teams.

- Effective interpersonal, communication, negotiation and collaboration skills.

- Self-motivated, detail-oriented, and able to manage multiple projects.

- Strong partner management. Able to navigate large departments and identify key contacts.


Even Better If

- Master's degree or PhD in a related field.

- Experience integrating user research into product designs and design practices.

- Design thinking methods, co-design sessions, and facilitation skills.

- Experience with international research and/or fluency in more than one language a plus!

- Strong interest in social and entertainment apps, user and influencer behavior, and associated trends


TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

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