HID Global

Senior User Experience Researcher

HID Global
Austin, TX
Posted on:
September 2, 2022

An Amazing Career Opportunity for a Senior User Experience Researcher!

Austin, TX

Job ID: 12173

Do you have extensive research experience with a creative approach to research questions? Do you possess an aptitude to work in a highly collaborative, cross-functional team, and the ability to thrive in a fast-paced environment? If so, we want to hear from you!

Who are we?

HID Global powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

HID’s Global User Experience Department:

We are seeking a strong Senior User Experience Researcher to help create a world class user experience for our offerings. The Senior User Experience Researcher will be responsible for conducting high quality research studies in an agile product development environment. They will establish best practices and documentation, shape the user testing process, translate research findings in actionable design recommendations, and evangelize the importance of conducting rigorous user research. Our work ranges from generative to evaluative research, and we welcome a variety of research techniques and backgrounds—including both qualitative to quantitative methods. You will be studying customer response to truly cutting-edge technology.

As our Senior UX Researcher, you’ll support HID’s success by:

  • Conducting user research on all our customer and partner facing offerings
  • Testing of low-fidelity prototypes and concepts, as well as software in production
  • Delivering actionable insights to designers and partner teams
  • Establishing efficient and sustainable collaborative process
  • Preparing task plans and research reports summarizing goals, hypothesis and results, and present results to stakeholders and executive teams
  • Working closely with User Experience designers to create user flows, customer journeys and personas
  • Identifying meaningful user experience metrics and set measurable and achievable product goals
  • Mentoring junior researchers as needed

Your Experience and Education include:

  • M.S. degree in psychology, cognitive science, Human Factors, HCI, or related discipline and 5+ years of relevant work experience


  • Ph.D. degree in psychology, cognitive science, Human Factors, HCI, or related discipline and 2+ years of relevant work experience
  • End-to-end experience with all aspects of the user research—planning, budgeting, scoping, conducting, analyzing, and communicating research
  • Desired but not required:
  • Experience facilitating and conduct goal aligning, internal stakeholders’ activities
  • Experience with surveys and quantitative data analysis
  • Experience with enterprise and/or government users
  • Experience with accessibility
  • Experience with access control or logical access

Who you are as a Team Member:

  • Exceptional communication skills, both written and verbal.
  • Good interpersonal skills, willingness to learn and continue to grow professionally.
  • Strong team player and ability to work well with others.
  • You welcome opportunities to incorporate diversity into your work, including valuing different backgrounds, experiences and opinions. You also embrace creating and nurturing a culture of diversity, inclusion, and belonging.

Why apply?

  • Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
  • Innovation: You embrace challenges and want to drive ambitious change.
  • Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.

HID Global is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.#ux #uxresearcher #seniorux #researcher #atxjobs #HIDJobs

We make it easier for people to get where they want to go!

On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.

When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 50,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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