Senior User Experience (UX) Researcher

About the job

Senior User Experience Researcher

£36,345 – £43,614

About The Role

The Online Customer Experience team is looking for a Senior User Experience Researcher to lead on and conduct user research to support the design of our innovative platforms and services such as Cambridge Core (peer-reviewed books and journals), Cambridge Open Engage (pre-prints and early research) and Higher Education from Cambridge University Press (online textbooks for teaching and learning).

The new Senior User Experience Researcher will be passionate about user research & human-centred design and motivated by optimising discoverability, usability, accessibility, credibility and desirability. They will put the user at the heart of what they do and empathise with researchers, lecturers, students, librarians and publishing partners to understand the best way to deliver delightful and intuitive experiences, in line with the wider User Experience, Customer Experience and Academic Publishing strategies.

The role holder will join a creative and agile leadership team of Product, User Experience and Customer Experience professionals, with strong human-centred design and customer-centric focus.

Please do not hesitate to get directly in touch with the hiring manager if you have any questions about the role: Eden Lazaness, Customer Experience Director, elazaness@cambridge.org

About You

• You will have expertise with qualitative, quantitative, attitudinal and behavioural user research and support the delivery of innovative experiences. You will optimise end-users' experience by mapping end-to-end user journeys and measuring the experience clearly highlighting motivations, goals, tasks, pain and gain points.
• You are well experienced with leading on and facilitating user research to support the design, delivery and continues improvements of digital products. You have the skills to build rapport with users, and conducting moderated and unmoderated, remote and in-person research initiatives to inform design decisions.
• You know how to communicate complexed ideas clearly, clearly highlighting insights and actionable recommendations, structuring research reports and presentations in a way that will accommodate various cross-functional roles at varying seniority levels.

Why Cambridge University Press?

We have over 2,500 talented employees across 50 international offices uniting all our publishing groups. We're one of the world's most respected publisher, driven by the purpose of unlocking people's potential with the best learning and research solutions. We work in global teams to tackle the big issues, raise education standards, and deliver innovative solutions to learners and researchers

Cambridge University Press is committed to being a diverse and inclusive place to work. We are part of the University of Cambridge, committed in its pursuit of academic excellence to equality of opportunity and to a pro-active and inclusive approach to equality. We are also a global organisation, serving customers and representing colleagues all over the world. Diversity, in all its various forms, is key to our success as an organisation.

Our benefits include group personal pension and free life assurance, an inclusive and flexible working environment comprising of 28 days holiday (plus bank holidays), on-site fitness facilities, and many more. Furthermore, our Cambridge office is just a 10 minutes' walk from the train station.

If you have any questions or queries, please contact us on information@cambridge.org