Autodesk

Senior User Researcher

Company:
Autodesk
Location:
🇺🇸
San Francisco, CA
Posted on:
July 7, 2020

A clear customer-focus is the key to our success - Autodesk Site Construction tackles important problems for construction projects in simple and novel ways. We’re eager to hire our next researcher, who will drive our R&D team to better research questions, stronger customer insights, and an ever-more effective and useful product. Construction is a complex, modular, and physical industry that shapes the world around us. On any given built-world project there are managers, contractors, laborers, engineers, designers, inspectors, and more who all need to coordinate and collaborate to complete the job at hand. It’s a complex domain and our research team is the translator-guides that ensure our success.

About You

As a researcher at Autodesk Site Construction, you help our team ask the right questions, and bring them along in discovering practical, actionable, and insightful answers. This means a blend of discovery, generative research, fast-cycle concept testing, and usability evaluation. You have a passion for field research and want to get down into the (almost-literal) nuts and bolts of how construction works. Working closely with designers, product managers, and engineers, you’ll advocate for our users’ work and blend their needs with those of a complex enterprise business. The team you’re joining is eager for a strong research partner.


Key Responsibilities

  • Embed in a product team to identify and lead projects that inform product and UX strategy
  • Evaluate prototypes and live product in iterative development
  • Create behavioral models, uncover workflows, define jobs to be done, pain points, and opportunities through field investigation
  • Bring qualitative meaning to quantitative insights through partnership with our data team
  • Build deep customer understanding across design, product, sales, support and beyond



Experience

  • 5+ years industry experience
  • Degree in Human-Computer Interaction, Sociology, Psychology, Design, or equivalent experience
  • Experience running iterative testing embedded in a cross-functional team
  • Experience leading research initiatives that inform product & design direction
  • Self-motivated, autonomous, adept at navigating ambiguity; you set your schedule and drive it forward


Techniques

  • Research methods: interviews, contextual inquiry, usability testing, card sorting, diary studies, unmoderated studies, remote studies
  • Identify and employ what’s best suited for the project at hand
  • Communication skills: fluent use of scenarios and storytelling, frameworks, journey maps, personas
  • Visualization: help make user journeys and outcomes visible, tangible and compelling to the team


Bonus Points

  • Experience managing research operations, e.g. participant scheduling, research lab, processes, incentives, tools
  • A passion for teaching others how to do effective user research
  • Advocate for experimentation and lean testing
  • Experience in service design methods and workshop facilitation


Perks

  • Located in San Francisco’s Mission District just one block from BART, among local shops, bars, and restaurants
  • Medical, dental, and vision coverage for full-time employees and dependents
  • 401k + Company matching
  • Employee Stock Purchase Plan (ESPP)
  • $500 annual wellness reimbursement
  • Volunteering on company time + employee donation matching
  • Pre-tax commuter benefits
  • Dog-friendly office
  • Catered lunches 3x/week
  • We provide paid parental leave for both parents
  • Construction site tours of the biggest projects in San Francisco using PlanGrid

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