Senior User Researcher

Posted on:
August 25, 2020

LiveScore Group are looking for a highly talented, responsible and experienced User Researcher to help take our sports media and betting products to the next level.

Reporting to the Head of Product Design, this is a fantastic opportunity to develop a research culture within our product and design teams, which will play an integral part in the future development of our products.

As our Senior UX Researcher, you will have expertise in a range of qualitative and quantitative research methods; organising, planning and facilitating sessions remotely and in-person with real customers.

You will be comfortable collaborating with multiple teams and disciplines from both across the business and externally, presenting back findings and recommendations to all levels of the business.

Key Responsibilities

  • Develop and execute a range of research methods and tools that ensure the business' intuitions, assumptions and ideas are validated with real users, and provide value to our customer base
  • Carry out research at all levels of the Product Life Cycle using the methods that you've helped to develop; you'll be just as comfortable carrying out big discovery research initiatives as you will be AB testing two types of form input field
  • Produce recommendations based on your findings and help to prioritise these into product backlogs, challenging existing plans where necessary for the good of the customer
  • Work closely with UX, UI designers, product owners and other stakeholders to help gather requirements, running workshops where necessary with colleagues and customers.
  • Ensure your research and recommendations balance the needs of both the business and the customer

Key Skills/Experience

  • 3 years minimum experience in a User Research role, either agency-side or part of an inhouse team
  • Experience planning and facilitating your own research sessions
  • An avid sports fan that consumes sports content on a daily basis
  • Comfortable carrying out testing both in person and remotely
  • Experience with remote testing tools, such as or UserZoom
  • Strong communication and presenting skills; happy to present testing strategies and findings to large and small groups


  • Experience working in sports, media or gaming
  • Experience conducting research in international markets

What can we offer?

  • Performance bonus
  • Private Healthcare scheme
  • Subsidised gym membership
  • Ride to Work Scheme
  • Virgin Tribe – access to exclusive Virgin offers and experiences
  • Life Assurance (x3 salary)
  • Contributory Pension Plan
  • Friday drinks in the office
  • Daily fruit, quality coffee and soft drinks
  • Festival summer and cracking Christmas parties

About Us

LiveScore Group is home to the world's largest scores and stats provider, with more than 56 million dedicated monthly users, and a sportsbook that truly packs a punch. Delivering live scores, results, tables, news and facts via native apps and an unbeatable website, LiveScore throws the spotlight on football, cricket, tennis, basketball and hockey.

Launched in May 2019, Virgin Bet offers daily price boosts and a huge range of markets across all major sports. Delivering unsurpassable user experience, quality customer service and betting choices galore, we have the perfect line-up to disrupt the sportsbook market. From now on, sport is at the forefront of our agenda.

Whether it be first-in-class designers, key industry marketeers or technology, we'll continue to make an impact by growing our talent pool across the globe. Taking our products to the fingertips of users internationally, we intend to combine our skills to create the best odds for a bright and lucrative future — and win.

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