realtor

Senior User Researcher

Company:
realtor
Location:
🇺🇸
Santa Clara, CA
Posted on:
February 17, 2021

About the job

Realtor.com seeks a Senior User Researcher, to help us create and evaluate industry leading real estate websites and apps.
The right candidate should be an expert in user research from uncovering deep insights about behaviors and needs, to testing solutions. You should also have experience with designing/launching new products and measuring customer satisfaction. You communicate insights and results as actionable recommendations, inspiring improvements to new and existing products.

As a member of the User Research team, you will work closely with product managers, designers, marketing and sales teams to identify research needs, plan and execute studies, and advocate for our users in all stages of product development.

This role will partner with key stakeholders to gather insights needed for identifying home buying stage and intent and guiding them through the journey with appropriate next steps. The candidate will also be responsible for leading research to help reduce friction in lead experiences, and helping connect consumers to professional experts as and when needed in their journey. Additionally, this role will lead consumer and customer research needed to enhance property data and content experience on realtor.com. If you have a passion for user experience, and an interest in real estate, let’s talk!

Responsibilities

  • Independently scope research: translate business objectives into research objectives, create research proposals and plans, and conduct studies through a variety of qualitative and quantitative methods.
  • Collect and analyze qualitative and quantitative data, and generate insights and actionable recommendations.
  • Effectively communicate research findings and actionable insights and recommendations to stakeholders.
  • Advocate for customers who use our products.

Basic Qualifications

  • 5+ years of relevant research experience.
  • Self-starter, self-managing, and comfortable supporting multiple stakeholders in multiple offices.
  • Demonstrated ability in planning, executing, analyzing and communicating data and insights.
  • Ability to iterate during and between studies to identify, implement, and evaluate changes quickly.
  • Bachelor’s degree or equivalent experience in psychology, sociology, research or other related fields.

About Realtor.com

At realtor.com®, we believe that everyone deserves a home of their own. We’re a community of nearly 2,000 employees that work hard to ensure that from the moment someone starts dreaming about a new home, to the moment they walk in the door and beyond, we’re there to lend a helping hand. Every month, 70 million people trust us with their journey home by visiting our site and mobile apps, and we’d love to have you join our team to help.

We’ve got great offices across Canada and the US and lots of sweet jobs to choose from, so we’re hoping you’ll join us on our journey to make home buying and selling easier, and more rewarding for everyone.

Let’s make a difference, together. For Real.

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