Algolia

Senior User Researcher

Company:
Algolia
Location:
🌍
Paris, London or Remote
Posted on:
March 10, 2021

Algolia is seeking a Senior User Researcher to be the voice of our users and to continue to build Algolia’s thought leadership in search UX. You will do so by conducting and exploring the behaviors and motivations of our users through a variety of quantitative and qualitative research methods. Your research will help us create useful new products and features for developers as well as continually innovate on our existing products. You’ll inspire change at all stages of product development and have a direct impact on our product roadmap.

At heart, we are a developer-focused company. This is a unique opportunity for someone who wants to help Algolia enable individuals and teams to build amazing products. In addition to being on the cutting edge of a product and industry that is growing at a rapid rate, you will be responsible for shaping our research agenda, building our knowledge base, and helping define short- and long-term goals for our tools based on data collected from users.

You will need to have a solid foundation with various research methods, and willingness to adapt to an ever-changing start-up environment. Be a self starter who can adapt to different team needs. You should value and practice transparency, have the humility to admit what you don’t know and continuously strive to improve both personally and professionally.

Responsibilities

  • Define, plan, and execute impactful research on multiple aspects of Algolia’s products and experiences throughout different stages of the product life cycle
  • Work across various teams to define research methodologies according to needs, goals, and success metrics
  • Apply rigorous and innovative mixed-method research techniques to collect and analyse our users' behavior. (e.g. field visits, usability testing, surveys, A/B testing, interviews, observation studies, etc.)
  • Create and maintain Journey Maps, Personas, and User Flows
  • Inform and participate in product decisions on a strategic and tactical level
  • Deepen and keep up-to-date Algolia’s knowledge base on search UX and best practices
  • Act as an advocate for our users and build empathy across Algolia

Requirements

  • +/-5 years research experience in the tech industry using qualitative and quantitative research methods (e.g. interviews, focus groups, usability tests, surveys, etc.)
  • Excellent written and spoken English communication is required
  • Practiced interpersonal skills; ability to easily connect with your partners in product, tech, business and design
  • Desire to stand up and advocate for a user-centered approach to product development while keeping business needs in mind
  • Ability to be rigorous as well as scrappy, to improvise, think creatively, and find simple solutions to solve complex problems
  • Interest in working in a dynamic, international context

Nice to have

  • Degree in Human-Computer Interaction, Psychology, Sociology or another human science (Design experience is a plus)
  • Past work experience on highly technical enterprise products aimed at technical people
  • Strong desire to grow and evolve your role and responsibilities

Benefits

  • Private Medical Insurance
  • Life and Disability Insurance
  • Business Travel Insurance
  • Relocation support
  • Company Canteen (high standard)
  • Flexible work hours and flexible time off

Perks

  • Competitive pay and equity
  • Coaching and sponsorship to participate and speak at leading industry conferences
  • Ongoing professional education opportunities through internal & external workshops, including public speaking, language learning (English/French)
  • Fun: we spend time together — team building, socializing and making tools that encourage getting to know teammates across offices and continents.
  • Charitable contribution matching unique referral rewards program: refer a candidate, and we’ll donate to your charity of choice
  • Fully stocked kitchens
  • Team workouts
  • Meals & happy hours

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