Salesforce

Senior User Researcher

Company:
Salesforce
Location:
🇺🇸
Dallas, TX
Posted on:
November 15, 2021

Job Category Products and Technology Job Details

Are you comfortable with ambiguity yet oddly organized and talented at going from chaos to clarity? Are you fascinated by human behavior and curious about how organizational culture, context and technology connect? Then we’d love to hear from you!

The Business Technology Design (BT Design) team at Salesforce is looking for a Senior User Researcher join our nimble, dynamic, and collaborative team and be responsible for defining, leading, analyzing, and socializing UX research studies in close partnership with our designers and product managers. As a researcher on BT Design Team, you’ll scope, plan, execute and analyze all aspects of research across all of our business organizations within Salesforce—bringing unique perspectives to solving our biggest and most important business challenges that impact our end-customer experience be it internal employees or Salesforce Admins.

You have an endless curiosity about why people do what they do, and can distill complex problems into insights that inform design, development, and business decisions. You seek out diverse data, and you triangulate them. You eagerly use new research methods to get at the heart of the issue, and you have expertise with the ‘tried and true’ ones.

You’re passionate about technology. You’re even more passionate about people. You have deep empathy for their everyday struggles and challenges. You always put their needs first, and you’re unwavering in your desire to provide the best experiences for users.

Sound like you? Then you're someone we want to work with!

About Business Technology Design

As a Senior Researcher, you will work in the Business Technology Design team who is an internal-facing, enterprise innovation team within Salesforce. We’re a global team of designers, researchers, strategists, engineers and producers driven to remove friction from the employee experience at Salesforce. We create meaningful experiences across digital and physical spaces that help employees across the globe do their best work more effectively and efficiently. We help our own internal businesses, like Human Resources and Sales, recognize and adapt to change in their business landscape and partner with them to plot a course towards a more robust, digital future, through human-centered design.

Our engagements combine elements of strategic advisory, visioning, user research, ideation, storytelling, value propositions, workshop facilitation, rapid prototyping, end-user concept testing, and product delivery. Join us as we work to enable staff to live their best lives working at Salesforce.

And, by the way, you’ll work for a company that has been named – 10 years running – in the Fortune 100 Top Places to work.

Our teams are currently working remotely, but we anticipate this position to have the ability and willingness to travel up to 25% of the time (both national and international) once offices fully reopen.

Responsibilities

  • Own strategic research efforts across a business domain
  • Collaborate with product and UX teams to outline research plans, execute research, consolidate findings, and present meaningful insights
  • Plan, design, and lead research strategy that inform business, product and design decisions for multiple product areas in a domain
  • Define and consolidate quantitative and qualitative research, including surveys, lab-based usability studies, field studies, and more to provide insights on requirements definition, content strategy, wireframes, visual and interaction design
  • Work closely with partners across multiple teams to clearly define and prioritize user research needs and lead efforts to execute on necessary research
  • Identify and recommend the best methods to answer research questions and prioritize them according to schedule and opportunity constraints
  • Actively find opportunities to improve the user experience across your business domain
  • Estimate work effort and define what needs to be done
  • Present actionable, creative, compelling insights and recommendations to multiple teams and stakeholders across the organization
  • Contribute to the team by providing support to junior team members, leveraging your strengths to help others grow and evolve our team, the UX Research practice and our culture
  • Distill complex multi-method research reports into understandable, compelling, connected and actionable insights to multiple teams/leadership levels across the business domain

Required Experience

  • 5+ years professional experience, with proven success working with product teams and UX designers on software interfaces
  • BS degree in Social Sciences, HCI, Cognitive Psychology or similar areas (Master’s degree a plus) or equivalent work experience
  • We also seek someone with a creative streak, a love for experimentation and the desire and skills to deliver quickly
  • Experience with various research methods: in context qualitative research, diary studies, IDIs, moderated and unmoderated usability, and surveys
  • Advanced ability to articulate and visualize both qualitative and qualitative results
  • Experience working firsthand with UX design and software product teams and planning UX research across the product lifecycle
  • Ability to develop creative, flexible and rapid approaches to user experience problems
  • Effective communication and storytelling skills with experience presenting to diverse audiences that translate findings into business impact

Bonus Skills

  • Experience conducting qualitative research in a B2B setting
  • Experience with business software, solutions, technology
  • Experience teaching non-research stakeholders and facilitating collaborative workshops
  • Experience in commerce, business administration, finance, or billing, internal IT organizations

For Colorado-based roles: Minimum annual salary of $98,900. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

Salesforce welcomes all.

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