Job Category Products and Technology Job Details
Are you comfortable with ambiguity yet oddly organized and talented at going from chaos to clarity? Are you fascinated by human behavior and curious about how organizational culture, context and technology connect? Then we’d love to hear from you!
The Business Technology Design (BT Design) team at Salesforce is looking for a Senior User Researcher join our nimble, dynamic, and collaborative team and be responsible for defining, leading, analyzing, and socializing UX research studies in close partnership with our designers and product managers. As a researcher on BT Design Team, you’ll scope, plan, execute and analyze all aspects of research across all of our business organizations within Salesforce—bringing unique perspectives to solving our biggest and most important business challenges that impact our end-customer experience be it internal employees or Salesforce Admins.
You have an endless curiosity about why people do what they do, and can distill complex problems into insights that inform design, development, and business decisions. You seek out diverse data, and you triangulate them. You eagerly use new research methods to get at the heart of the issue, and you have expertise with the ‘tried and true’ ones.
You’re passionate about technology. You’re even more passionate about people. You have deep empathy for their everyday struggles and challenges. You always put their needs first, and you’re unwavering in your desire to provide the best experiences for users.
Sound like you? Then you're someone we want to work with!
As a Senior Researcher, you will work in the Business Technology Design team who is an internal-facing, enterprise innovation team within Salesforce. We’re a global team of designers, researchers, strategists, engineers and producers driven to remove friction from the employee experience at Salesforce. We create meaningful experiences across digital and physical spaces that help employees across the globe do their best work more effectively and efficiently. We help our own internal businesses, like Human Resources and Sales, recognize and adapt to change in their business landscape and partner with them to plot a course towards a more robust, digital future, through human-centered design.
Our engagements combine elements of strategic advisory, visioning, user research, ideation, storytelling, value propositions, workshop facilitation, rapid prototyping, end-user concept testing, and product delivery. Join us as we work to enable staff to live their best lives working at Salesforce.
And, by the way, you’ll work for a company that has been named – 10 years running – in the Fortune 100 Top Places to work.
Our teams are currently working remotely, but we anticipate this position to have the ability and willingness to travel up to 25% of the time (both national and international) once offices fully reopen.
For Colorado-based roles: Minimum annual salary of $98,900. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
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