Senior User Researcher

Senior User Researcher

San Francisco, CA
Posted on:
November 24, 2021

Put members first: That’s the User Research team’s north star. Our research seeks to understand the financial problems Americans face every day, inspires products that help solve those problems, and nurtures the culture of member-obsession that makes Chime the most human-centered financial company.

We’re looking for a Senior User Researcher to join our Pay Friends team. The goal of this team is to give our members the ability to effortlessly send and request money to and from anyone. Today, millions of Chime members use this feature to pay their friends and family—settling debts, borrowing quick cash, splitting bills, and many other use cases. We need a skilled researcher to deepen our understanding of how Chime’s members use money socially, so we can make Chime the best peer-to-peer payment experience available.

For Colorado based roles: In accordance with applicable law, this role has an annual starting salary of $142,500 plus bonus, a competitive equity package, and benefits (see below). The actual pay may be higher depending on your location, skills, qualifications, and experience.

In This Role, You Can Expect To

  • Conduct thoughtful research on company strategy, products, and services to help our growing base of members with their financial health
  • Work collaboratively with stakeholders from Product, Design, Marketing, and Analytics to understand our members and unearth problems we should be focused on
  • Develop mixed method research studies that include stakeholders in every step of the process from study concept to insight delivery
  • Produce research artifacts that are human-readable and concise to inform what we’re learning about members
  • Act as a champion for high caliber user advocacy throughout Chime and champion our members first in all decisions

To Thrive In This Role, You Have

  • 4+ years of user research experience for mobile consumer products that have digital and physical experiences, with social and/or two-sided marketplace products as a huge plus
  • Quickly and independently designed research studies that have positively impacted user needs and business metrics
  • Conducted collaborative research methods and shown a willingness to never settle for research reports
  • A natural curiosity for people and what makes them tick
  • Demonstrated excellent communication and collaboration skills
  • Experience conducting various research methodologies such as survey writing, survey analysis, user interviews, usability testing, journey mapping, and field studies.
  • Experience working in a startup environment (high growth startups a strong plus)

A Little About Us

We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances.

Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!

We’ve built one of the most experienced leadership teams in Fintech and were recently valued at over $25.5B. We’ve raised over $1.7B in funding from leading investors including Sequoia Capital Global Equities, SoftBank Vision Fund 2, General Atlantic, Tiger Global, Dragoneer, DST, Coatue, Iconiq, Menlo Ventures and others.

What We Offer

  • 💰 Competitive salary based on experience
  • ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
  • 📝 Quarterly stipend to spruce up your home office
  • 🏝 Generous vacation policy and company-wide Take Care of Yourself Days
  • 🖥 Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
  • 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service

We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

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