Senior User Researcher

Miami, FL
Posted on:
June 6, 2022

About Crunchbase

Crunchbase helps over 70 million people around the world connect with the companies and people that matter. We are democratizing access to opportunities so that entrepreneurs, investors, job seekers, salespeople, and others can accelerate innovation for a better future. We are proud to build products that are shaping how companies and people connect, using our intelligence and data to help them communicate in a more meaningful way with one another.

We are committed to a positive, diverse, and inclusive culture by hiring for potential, focused on the inclusion of people who have different ways of thinking, different viewpoints, different backgrounds, and different skill sets. We value a transparent and open culture that positively impacts our teams and our products.

Crunchbase has a remote-first approach, and is open to hiring in these locations: Atlanta, Austin, Boston, Chicago, Denver, Las Vegas, Los Angeles, Miami, Minneapolis, New York, Philadelphia, Portland, Raleigh, San Francisco, and Seattle

User Research at Crunchbase

The User Research Team at Crunchbase helps drive product decisions by understanding user empathy and is helping build one of the best data platforms in the world! That means talking to our users through multiple mediums (in person, onsite, remote) and collecting feedback on new design concepts. You’ll report directly to our Lead User Researcher and constantly work cross-functionally with other departments.

What You'll Do:

  • Conduct impactful research across the product lifecycle by blending quantitative and qualitative methods
  • Identify new research opportunities, prioritize, and develop mixed-method research studies to help us build a deep understanding of the customer’s voice and understand the “why” behind the data
  • Work collaboratively with team members from Product, Design, Marketing, and Analytics to deliver actionable insights to influence product design and direction
  • Define, measure, and manage the quantitative user experience goals and metrics and ongoing survey research programs, such as churn, onboarding, and NPS survey programs
  • Thoroughly synthesize the data and visualize the findings and recommendations in a clear, concise, and compelling story to present to team members

What We're Looking For:

  • 3-5 years of experience with mixed-method user experience research, or equivalent field
  • Experience conducting research and analyzing behavior through surveys, usability benchmarking, user interviews, and usability testing
  • Excellent communication and story-telling skills, and the ability to help product teams better understand and advocate for their users
  • A passion for collaborative research methods, and a willingness to improve the research process
  • Ambitious and creatively seeking problems to tackle in a fast-paced and confident environment
  • Insatiable curiosity, proactive, and able to balance project schedules with multiple and changing requirements

What Crunchbase Offers:

  • Competitive salary and equity
  • Remote first policy
  • Generous Reimbursement policy for learning and development activities
  • Monthly fitness / mental health reimbursement
  • 14 weeks of fully-paid time off for new parents
  • Flexible Paid Time Off (PTO)
  • Volunteering Paid Time Off
  • Incredible medical, vision and dental benefits for employees and their families
  • Free One Medical Group membership for employees and their families
  • 401(k) and Roth plans, and free annual financial adviser check-in
  • Monthly internet stipend
  • Work from home allowance to purchase furniture for your work from home space
  • Annual carbon offset
  • Matching charity contributions for our Townhall awards
  • A team of creative, transparent entrepreneurs driven to accomplish our mission

At Crunchbase, we value team members who are passionate and enthusiastic about what we're building here. We believe there is no "perfect" candidate, and want to encourage applying even if all the requirements listed aren’t met. If you're passionate about Crunchbase and looking to learn and grow, then we look forward to reviewing your application!

Crunchbase does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, veteran status, military obligations, or marital status. Every day our team is honored to work with entrepreneurs and innovators from every corner of the globe, and we aim to build a team that reflects the diversity of our customers. Each individual at Crunchbase brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides a better service to its customers, and helps us all grow and learn as individuals.

Salary Range: $150k-170k. You may also be entitled to receive equity and benefits.

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