UK Research and Innovation

Senior User Researcher

Swindon, England
Posted on:
August 25, 2022

User Researcher

Salary: £39,748 - £44,166 per annum (pro rata)

Contract type: Permanent

Working pattern: Part time - 3 days (flexible on number of hours worked)Closing date: 12th September 2022

Where you’ll be working

At least 50% of your time will be spent working remotely.

UKRI are taking a steady approach to returning to office working, offering flexibility for teams to make local arrangements in agreement with line management.

You will have a specific UKRI office where you’re based. You may need to occasionally travel to other locations, such as other UKRI offices or research participants’ offices for your role. If so, the costs will be covered by us.

Help grow and shape user centred design at UKRI

We’re a team of 4 researchers in a community of nearly double that, working with growing teams of service designers, interaction designers and content designers.

Your initial focus will be to help inform the design and development of UKRI’s flagship Funding Service; the ‘shop window’ that helps provide £billions of funding and support to research and innovation projects across the world.You'll be working in a multidisciplinary agile team, where you’ll be leading on the planning and delivery of user research activities for the team. You’ll have a lot of autonomy and support from the team, as well as UKRI’s Head of User Research.

We use Confluence, Jira, Slack and Miro to collaborate with teams. Research Operations is taking shape too as we move to using Condens and Consent Kit, as well as Optimal Worksop and Hotjar.

Who we are

We stimulate and support research and innovation through funding and other means. We do this using the science budget of the Department for Business, Energy and Industrial Strategy (BEIS).We’re made up of nine parts (research councils), each with their own area of specialism.

What you’ll do

As a User Researcher At UKRI You'll

  • Carry out user research activities: from recruiting participants and preparing discussion guides, to running research sessions and analysing results
  • Plan, design and prepare a range of user research activities to support the design, development and continuous improvement of services
  • Lead colleagues to analyse research data and synthesise clear and actionable findings, including working closely with analytics colleagues to create a rich picture of user behaviour
  • Communicate user research findings to help the team and wider organisation develop a deep understanding of users and their needs - including presentations at show-and-tells, designing and maintaining research outputs, and creating formal reports
  • Work closely with product managers, designers and developers to turn user research findings into stories and actions that lead to valuable product and service features
  • Contribute to the wider user research community, including presenting at meet ups and writing blog posts
  • Champion user-centred design principles and best practice within UKRI.

Who you are

We're Interested In People Who Have

  • Experience and understanding of a range of user research methods
  • The ability to understand what problem your team is trying to solve and plan and deliver user research activities to inform decision making and action
  • Experience and understanding of a range of user research methods, when to use those methods and how to apply them correctly
  • Experience and understanding of a range of techniques for analysis of research data, synthesis of findings, and presentation of clear findings so that colleagues can understand and use them
  • A good understanding of the diversity of users, and the ability to include many types of users in appropriate research activities
  • Experience of working with colleagues to plan and do continuous user research in a multidisciplinary team
  • Experience of involving your team in research activities, and in analysis and synthesis
  • Understanding, and ideally experience of, agile approaches.

How you'll be assessed

At UKRI, we use Success Profiles to assess candidates. For each role we advertise we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.We’ll be looking at your experience, career history and achievements that are relevant to the specific job role. We may assess your ability, strength, experience, technical/specialist skills and behaviours.For this role the following behaviours are the most relevant:

  • Working together
  • Communicating and influencing
  • Delivering at pace
  • Seeing the big picture
  • Developing self and others.

About UK Research And Innovation (UKRI)

UKRI launched in April 2018, UKRI is a non-departmental public body sponsored by the Department for Business, Energy and Industrial Strategy (BEIS).Our organisation brings together the seven disciplinary research councils, Research England, which is responsible for supporting research and knowledge exchange at higher education institutions in England, and the UK’s innovation agency, Innovate UK. Together we build an independent organisation with a strong voice and vision to ensure the UK maintains its world-leading position in research and innovation. More information can be found at to come to work at UKRI means that you will have access to a whole host of benefits from a defined benefit pension scheme, excellent holiday entitlement, access to employee shopping/travel discounts and salary sacrifice cycle to work scheme. For more details, visit benefits of working for UKRI.

How We Support EDI In The Workforce

At UKRI, we believe that everyone has a right to be treated with dignity and respect, and to be provided with equal opportunities to thrive and succeed in an environment that enables them to do so. We also value diversity of thought and experience within inclusive groups, organisations and the wider community. For further information, please visit ‘How we support EDI in the workforce’.

Disability Confident Employer

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

How To Apply

Online applications only preferred for this role. Please submit a CV and covering letter which clearly outlines how you fulfil the criteria specified along with your motivation for UKRI and the role. Ensure that the job reference number is included in the filename description of each document uploaded. Note that failure to address the above criteria or submit an application without a covering letter may result in the application not being considered. Assessment will only be based upon the content of your submitted covering letter and CV and not the ‘experience’ section of the application.UKRI seeks to ensure it creates and maintains a system of openness, fairness and inclusion – a collaborative, trusted environment, which is attractive to and accessible to everyone who is interested in developing their career with us.

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