UK Ministry of Defence

Senior User Researcher

Bristol, England
Posted on:
August 31, 2022

The Defence Digital Foundry is a new alliance of digital teams in the MoD.

The Digital Foundry will deliver digital services that help people in Defence get things done - from the warfighter to the back office - and also deliver enabling tools and platforms that help other digital teams to deliver their services faster and better.

Together with the digital teams of the Royal Navy, British Army and Royal Air Force and from other teams in MoD, the Foundry will pioneer new ways to exploit Defence’s data, including Artificial Intelligence and other game-changing technologies, to ensure the UK keeps up with our allies and stays ahead of threats in an era of persistent competition and disruptive technology.

Job description

The Defence Digital Foundry is revolutionising the way that the Ministry of Defence delivers platforms and digital services to users, and we need capable senior user researchers to be part of our growing team. You’ll create and maintain a successful research environment. You’ll use your experience across products and services, throughout the entire product life cycle, to take greater responsibility and accountability and help us transform how user research is integrated into delivery.

You’ll be taking on an exciting and demanding role, working alongside military and civilian personnel to make a real difference for defence users, and solving critical problems in the management of the UK’s defence and the successful execution of 21st century military operations.

Initially, you will work for Discovery as a Service, which is a new Defence offering running concise and targeted discoveries to unlock unknown user needs. This team works across all of Defence, and you will have the opportunity of working with users in the Armed Forces, Civil Service, and Industry. Discovery as a Service acts as a User Research centre of excellence, and is responsible for setting standards for good User Research practice across the Ministry of Defence.

User Researchers plan, design and carry out research activities with users that help teams get a deep understanding of the people that use government services. This research informs policy, proposition, service, content and interaction design so that services work well for users and achieve policy intent.

A Senior User Researcher is an experienced practitioner who is able to plan and lead user research activities in larger teams and on more complex services. At this level, you will be expected to:

  • build user-centred practices in new teams
  • align user research activities with wider plans to inform a service proposition
  • supervise and develop other user researchers to assure and improve research practice.

For further information on the role, see the Digital, Data and Technology Framework:


  • You will lead and conduct user research within specific delivery teams
  • You will support multiple digital delivery projects, serially and in parallel, working closely alongside team members from other Digital, Data and Technology disciplines
  • You will contribute to the development of the User Research community of practice across Defence, and contribute to best practice and learning across digital delivery teams
  • You will support the Foundry's Lead User Researcher and deputise for them as necessary.


  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
  • Ability to roll over up to 10 days annual leave per year
  • In addition to 8 public holidays per year you will also receive leave for HM The Queen’s birthday
  • Minimum of 15 Days Special Leave in a rolling 12-month period to for volunteer military or emergency service reserve commitments
  • Special Paid Leave for volunteering up to 6 days a year
  • Enhanced maternity, paternity and adoption leave
  • Employee Assistance Programme to support your wellbeing
  • Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club and Gyms
  • A highly competitive pension scheme.
  • Additionally, please see the attached Benefits Leaflet

Learning & Development

In Defence Digital we have a strong learning and development ethos, supporting you to fulfil your potential by providing –

  • Learning and development tailored to your role
  • Professional and Personal Development of skills
  • Access to thousands of training courses through Civil Service Learning, some free or paid by MOD
  • Ability to obtain industry recognised qualifications supported by MOD

Our unparalleled learning and development opportunities allow you not only to progress in your career with us, but to gain transferable skills that allow you to apply your expertise across the Ministry of Defence and other government departments.


Pay range in Bristol, England, United Kingdom

Exact compensation may vary based on skills, experience, and location.

Base salary


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