Senior User Researcher

Boston, MA
Posted on:
November 1, 2022

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

The User Experience Researcher will work with a cross-functional team of UX designers, product managers, and engineers as you plan, coordinate, and execute user research across a range of programs and projects. The User Experience Researcher will both design studies and execute effective UX research.

Candidates should have deep knowledge of user-centered design principles and qualitative research skills, including ethnographic interviews and task-based usability tests, both in-person and remote. The ability to communicate and translate research findings into concrete next steps for the product is critical. The ideal candidate should possess exemplary facilitation skills, critical thinking, and qualitative analysis/synthesis skills.


  • Support and collaborate with UX designers, product managers and engineers in developing and executing user research to ensure an optimal user experience.
  • Participate in recruitment activities for user research participants including: developing criteria, creating screeners, connecting with potential participants, tracking status, preparing materials, and arranging for incentives.
  • Plan and conduct user research using qualitative and quantitative methods for both in-person and remote studies; including usability and concept testing, heuristic reviews, card sorting, surveys, 1:1 interviews, persona development, contextual inquiry and secondary research.
  • Synthesize, communicate, and present research findings, insights, and recommendations to stakeholders.
  • Produce clear, concise and compelling research documents including research plans, screeners, moderator guides and results/report documentation.
  • Clearly articulate the rationale behind research conclusions and recommendations.
  • Influence product managers and software development managers to use research findings and other sources to develop, refine, and prioritize product requirements.
  • Advocate for the end user in design and development, while working with product managers, designers, and Agile developers.
  • Know how and when to leverage research and testing to inform design decisions. Collaborate on mockups, wire frames, and clickable prototypes for rapid, iterative testing and design improvement. Continue testing during development.

Experience Required:

  • At least 5 years experience in a dedicated research role, or a research focused role in UX
  • Experiences with leading mixed-method research within a multidisciplinary project team
  • Skilled in both generative and evaluative research methods, and are looking to explore new ways to uncover human behaviors and decision-making

This position requires you to be fully vaccinated for COVID-19 prior to your start date.  If you are unable to be vaccinated due to medical, pregnancy or religious reasons or for other reasons that applicable state law requires employers to accommodate, we offer accommodations in accordance with applicable federal, state and local laws, including state and local mandatory vaccination orders.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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