Red Oak Technologies

Senior UX Design Researcher

Santa Clara, CA
Posted on:
November 10, 2020


Design Researcher (Principal / Sr. Researcher) (Pleasanton, CA)

We are looking for someone who is at a Principal Level, who could go into leadership, but has the experience to be at the Senior or Principal Level

Position overview

As a Design Researcher of the Product Design team, you will provide breakthrough insights based on the analysis and synthesis of user needs, corporate strategies, enterprise capabilities and market opportunities. You will champion the user, delivering clear point-of-views, telling compelling stories and identifying clear use cases that inform design and strategy.  


User Experience Research  

• Provides subject matter expertise in qualitative and quantitative research approaches, methods, and tools  

• Works with project teams to identify and lead research needs, design learning plans, research materials and tests

• Leads the creation of customer research plans, screeners, discussion guides, and test plans  

• Provides analysis of research related data with actionable recommendations

• Designs and develops research tools and activities according to the unique program/product needs

• Synthesizes research into insights, opportunities and frameworks  

• Participates in the development of prototypes and leads the testing

• Coordinates with internal and external research resources where appropriate to maximize existing work and expertise  

• Evangelizes research methodologies and approaches across project teams to empower every team member to increase their awareness of user needs  

Transformational Design and Research  

• Uses a variety of innovation approaches; e.g. design thinking, lean development, to design, develop, prototype, and test innovative products, services, experiences and/or solutions  

• Builds insights and frameworks into a cohesive story to drive change

• Creates presentations and meeting materials; utilizing various forms of media - 2D, 3D, and videos  

• Partners in the strategy development – connecting new concepts to the current business  

• Collaborates with the product team to reframe the original problem  

• Enthusiastically encourages the work of the team even when pivoting as needed – accepting of failure while ensuring that impact of learnings are well institutionalized  


• B.A. degree required; advanced degree in social sciences; e.g. anthropology, ethnography preferred or relevant equivalent experience  

• 4-6 years of diverse ethnography and user research

• Demonstrated fluency in consumer research techniques including ethnography and other primary user research approaches  

• Demonstrated experience translating user research into actionable insights  

• In-depth knowledge of human-centered innovation approaches; e.g. design thinking  

• Demonstrated entrepreneurial mindset; ability to explore opportunities in a structured yet iterative way; experience with lean startup, agile, product model or similar development approaches preferred  

• Demonstrated creative problem-solving skills and ability to see possible paths forward that are not clear to others  

• Design experience; ability to visualize concepts, create mock-ups/prototypes; experience with design software, e.g. InDesign, Illustrator, Photoshop  

• Demonstrated leadership skills with the ability to interact, negotiate, and influence without authority at all levels of the organization  

• Proven ability to think strategically about customer needs, market dynamics, and business impact  

• High level of intellectual curiosity and comfort with ambiguity  

• Excellent written and verbal communication skills  

• Strong sense of urgency and ability to test fast and learn fast  

• Entrepreneurial mindset  

• Must be a team player, comfortable working in “white space” and with ambiguity; with this new team, roles will evolve and one must be willing to take on incremental responsibilities

Preferred Qualifications

• Conducting quantitative on-line research methodologies with systems, Researching front-end user experience solutions for mobile applications on major smartphone platforms (for example, Android, iOS)

• Masters: Econometrics, Masters: Human Computer Interaction, Masters: Psychometrics

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